Problem with Bradcot Awning

[BeatBeat]

When I came to take my awning down on Sunday I could not collapse the centre pole. (Easy alloy system poles) I kept pressing the button but it seemed stuck. On closer inspection I noticed that the pole was slightly bent. I have absoluately no idea how this happend, but there it is. I bought the awning from a dealer at Caravan & Boat show at the NEC in Feb 04. I registered the awning with Bradcot. I have phoned my local Bradcot dealer who tells me I need to contact Bradcot direct.

Problem is I've tried that and don't seem to be able to get a reply (2 voice mail messages and two emails sent already)

I need either a new pole or repair (whichever is the cheapest). I'm away this weekend (Fri-Sun) and then again for two weeks on 6th August so would like to sort this asap.

Any ideas?

 

[Caroline3]

hi Trisha

The same thing happened to us earlier in the year! they will not replace them under the guarantee and you have to buy a new one but we did get one pretty quickly. i agree their phone system is not that efficient but they will get back to you eventually otherwise keep trying or phone the main office or sales that usually gets a response if they thing you want to buy something!!

Good luck

Caroline

 

[BeatBeat]

Hi Caroline,

I've left messages on both the customer service (main phone number of web site) and the 0800 number + 2 emails. If I have to buy another that's fine, I'd just like it sorted before I go away for my two week break. I'll keep trying.

 

[hughdavies]

That is the major drawback of alloy poles they get damaged so easely and are not covered for storm damage.

 

[BeatBeat]

Good news. Bradcot returned my calls today. A new pole is on its way.

 

[BeatBeat]

I must admit I was very dissapointed at the lack of response from customer service when I rang on Monday and Tuesday, but yesterday afternoon I receieved a phone call and apology for the lack of response (it seems this was due to illness). Anyway the upshot is, they said they'd send me a new pole and guess what.....? It's arrived already. Excellent stuff....I'm a happy bunny now. ;-)