Just goes to show they take your money sell you substandard product and don't give a monkeys afterwards.
we have a PDQ and after the first attemp at putting it away we have no problem. Ideal for winter months as you can put it away wet.I have the PDQ awning and when you fit it to the awning rail the awning is not folded up in the bag it is out of the bag as the poles need to be inside with the awning you wouldn't get it round the rail. Next to roll it away is easy after your first attempt. I have used mine a few times now and can have it put up in 10 Mins and again all packed away in approx 10 Mins. Hope that makes sense and helps.