Salesmen 🤬

[Jcloughie]

A friend has recently purchased a second hand Nissan. He has noticed a problem with the car reading the smart keys, no doubt low batteries. The salesman had told him that the key will charged over radio waves while in the car! So he has been experimentation with, guess what, no affect.

He told me. I looked at YouTube and found the simple instruction on how to change the coin battery.

Why do salesmen often talk such dribble.

John

 

[otherclive]

A friend has recently purchased a second hand Nissan. He has noticed a problem with the car reading the smart keys, no doubt low batteries. The salesman had told him that the key will charged over radio waves while in the car! So he has been experimentation with, guess what, no affect.

He told me. I looked at YouTube and found the simple instruction on how to change the coin battery.

Why do salesmen often talk such dribble.

John

It’s not dribble. It’s lying. My sons Duster had one defective key and the dealership just ordered him a brand new one. No quibbles and it was a pre own car too.

 

[Jcloughie]

It’s not dribble. It’s lying. My sons Duster had one defective key and the dealership just ordered him a brand new one. No quibbles and it was a pre own car too.

I will ask him what happens when he puts the new batteries in. I agree with the lying. I was trying to be less emotive with my wording. 😳

John

 

[Mr Plodd]

Either lying, or just plain ignorant of how the system operates! Take your pick

 

[JTQ]

John, you have touched a particular nerve of mine here.
I have been staggered in the past how little some car brand salespersons actually know about the products they are selling.

Even info that is contained in the spec section of the product brochure, info that could be gleaned by actually reading it, at the very minimum to know that's where to find it. Its not that the spectrum of info is massive, they have only a few models to know about, many running for years and car makers tending to do things quite similarly across their product ranges.
Time and again I have quietly thought, "well mate, I seem here to know a lot more about what I am considering buying, than you are being paid to sell, paid by the likes of me, the buyers".

 

[Sam Vimes]

This week they're selling cars, last week double glazing, week before block paving, then cavity wall insulation.....and so on

 

[Devonisheaven]

John, you have touched a particular nerve of mine here.
I have been staggered in the past how little some car brand salespersons actually know about the products they are selling.

Even info that is contained in the spec section of the product brochure, info that could be gleaned by actually reading it, at the very minimum to know that's where to find it. Its not that the spectrum of info is massive, they have only a few models to know about, many running for years and car makers tending to do things quite similarly across their product ranges.
Time and again I have quietly thought, "well mate, I seem here to know a lot more about what I am considering buying, than you are being paid to sell, paid by the likes of me, the buyers".

Well said, it has never failed to amaze me! 🤷

 

[RogerL]

John, you have touched a particular nerve of mine here.
I have been staggered in the past how little some car brand salespersons actually know about the products they are selling.

Even info that is contained in the spec section of the product brochure, info that could be gleaned by actually reading it, at the very minimum to know that's where to find it. Its not that the spectrum of info is massive, they have only a few models to know about, many running for years and car makers tending to do things quite similarly across their product ranges.
Time and again I have quietly thought, "well mate, I seem here to know a lot more about what I am considering buying, than you are being paid to sell, paid by the likes of me, the buyers".

I discovered that about car salesmen a long time ago - I know they find it offensive but I treat them as "order-taking clerks" - so much easier ordering a car on an online discount website.

 

[Buckman]

If you can recharge a phone in the car without plugging it into something, there is a possibility that the same technology could apply to the key on a keyless car thus doing away with replacing batteries? However in the case lying sales person.

I was very unsure how the cruise control worked in OH's car and got conflicting advice. It is totally different to any other CC that I have used and reading the the owner's manual and using the owner's forum I was not alone. I could set the speed, but when going from 60 down to 30mph cancelling the set speed by using the brake, it was nearly impossible to set the speed to 30mph. Same applied going from 30 to 60mph.

I trotted off to the franchised dealer and spoke with the sales person who showed me how to operate the CC however that was the way I had been doing it and I knew he was wrong so he called a technician. The workshop technician took me for a drive and showed me what to do and totally different to what the sales person had shown me. Technician told me I was not the first and will not be the last. Not sure why Toyota have to make a simple CC so difficult to use.

 

[Jcloughie]

If you can recharge a phone in the car without plugging it into something, there is a possibility that the same technology could apply to the key on a keyless car thus doing away with replacing batteries? However in the case lying sales person.

Yes phones can charge using a specific induction pad. I have one in my car. But I do not know of any charging system the works in a vague area through the airwaves. But maybe one day. I would be worried if I had a pacemaker😖

John

 

[Boxerman]

A friend has recently purchased a second hand Nissan. He has noticed a problem with the car reading the smart keys, no doubt low batteries. The salesman had told him that the key will charged over radio waves while in the car! So he has been experimentation with, guess what, no affect.

He told me. I looked at YouTube and found the simple instruction on how to change the coin battery.

Why do salesmen often talk such dribble.

John

After some 40 years picking up the pieces left by car salesmen I can confirm the majority are chancers who only want the commission from the sale and the add ons so once you have bought a car they are not interested, there are some exceptions that who will look after their customers post sale but they are rather very rare creatures

 

[woodsieboy]

I have worked in sales for most of my working life, and agree there are loads of so called sales people out there who put the 'sales industry' to shame. In most cases, in my experience, poor sales people are the result of poor training and poor management.Often the company employing them does not invest in product knowledge or sales techniques that focus on the customer, but reward the sale and move on.

It is obvious when seen from the inside when a car/ caravan salesman is only interested in the sale without making any real effort, often they sell on the price above all else.

I have also worked as a sales trainer for a large FMCG company, and there are set training manuals with regard to sales technques, together with proven proceedures to follow, so ther can be no excuse for poor salesman other than lack of investment in training and management by the companies that employ them

 

[Boxerman]

I understand what your saying about training and poor management , unfortunately the motor trade tend to pay poor basic salary to salespeople and everything else is earned on commission, +up sell, plus retained unit profit when that is the structure across the whole sales department the mentality can all too often be m, let’s get the next sale on the board and if the last customer comes back with a problem just push the customer to after sales dept and try to avoid sales department paying anything , that aside good salespeople who will look after the customer post sale are not in abundance, ironically it’s not about the type of franchise either

 

[Buckman]

I understand what your saying about training and poor management , unfortunately the motor trade tend to pay poor basic salary to salespeople and everything else is earned on commission, +up sell, plus retained unit profit when that is the structure across the whole sales department the mentality can all too often be m, let’s get the next sale on the board and if the last customer comes back with a problem just push the customer to after sales dept and try to avoid sales department paying anything , that aside good salespeople who will look after the customer post sale are not in abundance, ironically it’s not about the type of franchise either

Correct as experienced that recently with them trying to sell wheel and paint insurance, dashcam, rubber mats etc for the winter and chucking all into one price so it was "hidden". I refused and bought the stuff direct and saved about +£100!

 

[Boxerman]

Correct as experienced that recently with them trying to sell wheel and paint insurance, dashcam, rubber mats etc for the winter and chucking all into one price so it was "hidden". I refused and bought the stuff direct and saved about +£100!

Most are reincarnations of 30s lounge lizards on a Monday they are selling the best cars ever made Audi, a month later the best car ever is a Peugeot because they have moved dealership

 

[otherclive]

Correct as experienced that recently with them trying to sell wheel and paint insurance, dashcam, rubber mats etc for the winter and chucking all into one price so it was "hidden". I refused and bought the stuff direct and saved about +£100!

Luckily your wheels aren’t low aspect run flats. My grandson had five tyre replaced and an alloy repair. Fortunately he took out wheel and tyre cover who paid the bills. But it wasn’t via the BMW dealership. The car has now moved on and he’s got a 2022 Hyundai Kona EV from Octopus until he decides what his new EV will be.