Try calling them on 0117 9866643, I got through straight away and spoke to a very helpful lady.Thanks for that Carl. I will try ringing them. I did send them an email last night but received an automated reply in dutch. My only concern regading the baffle is that if it's melted once surely it will melt again? And I have tried with it removed and it now looks like it's been running on coal.
Thanks again, Dan.
Try calling them on 0117 9866643, I got through straight away and spoke to a very helpful lady.Thanks for that Carl. I will try ringing them. I did send them an email last night but received an automated reply in dutch. My only concern regading the baffle is that if it's melted once surely it will melt again? And I have tried with it removed and it now looks like it's been running on coal.
Thanks again, Dan.
Hello Carl,Soot is definately down to melting of the blue plastic baffle that sits inside the stem. I spoke to Cadac and they sent me out a new one, no questions asked. Took all of 24 hours to arrive. Cracking service. They did also advise that removing it altogether solves the problem although heat will be reduced slightly without it.