Subscription

[Derek Redfern]

I decided to buy a subscription to Practical Caravan in early December as a present for my wife.
The system would not allow me to pay with a debit card. I paid with a credit card.
I decided to advise PC of the problem.
All correspondence is a automatic reply. Useless.
I persevered and after 3 weeks spoke with a person in a call centre. In South Africa.
Useless
I amazingly continued and tried the switchboard for future publishing who put me through to “John” answer phone. Left message. No call back.
Useless.
I then called the editorial no, 0207 042 4000
It doesn’t exist !!
Useless
I then called a mobile no for the adv dept.
Spoke with a person who would investigate.
Nothing so far...
Useless
I today had an email asking about my experience. Duly completed the survey and submitted.
It then disappeared.
Useless
I tried the editorial no again a few minutes ago.
It still doesn’t work.
You know what’s coming...
USELESS

 

[Mel]

Welcome to the forum Derek. Hopefully Alan the Alien who is from the publication but oversees digital content will be able to help. He has done before.
In the meantime why not join in this friendly forum and tel us about your caravan.
Mel

 

[Damian]

Hello Derek,
Sorry you are having problems with the subscription.
I have sent a message to Future and hope that this will be sorted out very quickly.
I will keep an eye on the progress and chase as needed.

 

[SHaines]

I'm very sorry to see you've had to deal with these issues, Derek.

We're going to work with you to get this sorted out. Since we may need to get some additional details that we don't want to share publicly, I'll drop you an email.

The team to handle this won't be in the office this weekend, but we'll be sure to get in touch as soon as possible in the new week.

If anyone runs into an issue like this, feel free to hit the forums with a request for help, or just shoot me an email: steven.haines@futurenet.com. I'm not really the first line of defense against subscription issues, but would definitely point folks in the right direction before things get this frustrating.

Please hang in there just a bit longer.

 

[Derek Redfern]

I'm very sorry to see you've had to deal with these issues, Derek.

We're going to work with you to get this sorted out. Since we may need to get some additional details that we don't want to share publicly, I'll drop you an email.

The team to handle this won't be in the office this weekend, but we'll be sure to get in touch as soon as possible in the new week.

If anyone runs into an issue like this, feel free to hit the forums with a request for help, or just shoot me an email: steven.haines@futurenet.com. I'm not really the first line of defense against subscription issues, but would definitely point folks in the right direction before things get this frustrating.

Please hang in there just a bit longer.

Thank you Steven, much appreciated. Derek