That’s a very good outcome. Nice to have companies that look after their customers when such problems arise.Pleased to update you, received the following reply to my email:
"Good morning Wayne,
A refund has been issued by my manager for you this morning, he apologises for it being so late he missed my task to get it done.
This should be with you shortly. "
Nothing in my bank yet, but I'm happy with their handling of my complaint.