The problems of Hospitality

Nov 11, 2009
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In January I was looking for a nice pub/restaurant to take my wife on her birthday and several that we have been to previously were not open in the first half of the week, or did not serve lunches in Monday to Wednesday. Also menus had been reduced in choice with offerings such as burgers, cottage pie, sausage and mash etc being prevalent. Not much choice of fish other than beer battered slivers, or meats! It was quite an eye opener for me on how widespread were the changes.

This last week we spent four nights away in a nice secluded pub near to Lynton. We have been there before so settled in very quickly. During our stay there we were the only ones resident, and in addition to our evening meals only four more meals were served in that time, and the bar was surprisingly low on customers and most had gone by just after eight o clock. Yet the building was nicely heated throughout. The pub no longer serves lunches as they cannot find staff, and we asked what the bookings were like for this weeks half term. It was a surprise to be told that the pub would be closed From today for a week. The reason being that the staff and chef all have children and trying to match work and childcare was neigh impossible given the shortage of alternative staff. The last time we visited in January 2017 the place was buzzing in the evenings.

In Lynton/Lynmouth the staff shortages have led to some pubs and restaurants joining forces to create a rota whereby some close certain times, whilst others are open. The staff then move between the open venues. The hope in the town is that come spring custom will increase, but there will still be a shortage of staff as the seasonal trade relied on overseas staff being available, and try as they might the venues have been unsuccessful in attracting British seasonal staff. The would be staff, mainly students, have a wider choice of hospitality employment in the towns and cities where they can still live at home or in their student accommodation, and maintain their social lives too. Being local to their colleges the students can combine studies with part time work.

I will not comment on Ilfracombe other than talking to a local couple who had retired there they believe that there are a number of hotels and restaurants that will not be opening again for the 2024 season, and that is in addition to those already boarded up.

It seems that the problem of staffing shortages, combined with the pandemic, Cost of Living inflation affecting both suppliers and customers of hospitality, and the peoples changing holiday styles have all put pressure on the industry. To some extent it must be affecting the caravan sites although possibly not quite so visible as the customers are not so dependent on staff availability and the business model is different. My own thoughts are that it is not going to improve any time soon and more closures or cut backs will be inevitable until some sort of equilibrium is attained.
 
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Jun 16, 2020
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No doubt those assumptions are correct. It is a worry for the future.

However, I have been looking at booking a London break. If you believe the booking sites, places are nearly fully booked, with comments like, ‘only two rooms left’! And some of the prices are over the top. But London is probably the exception.

I wonder how hospitality compares between country/coast breaks like Lynton. and cities like Manchester or Edinburgh.


John
 
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May 7, 2012
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The staff shortage in some area is acute. Lynmouth is a seasonal market and I assume that like all these places relies on students and the like to cover summer jobs.
Young people generally are not attracted to hospitality where you have long unsociable hours, poor pay rates and possible customer abuse. My niece now runs what was my sisters deli and cafe at a coastal town and knows the problem although as between her and her brother they can manage with family members stepping in.
Menus have been simplified after covid partly to cut costs and wastage. The smaller menu with mostly the best sellers is needed as customers are more cost conscious, which accounts for the choices. With the cost of power hitting the roof, survival means some very hard choices for most places.
 
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Nov 6, 2005
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It's too easy these days for people to claim benefits rather than work.
And yet the unemployment figures are no worse than many other developed countries - but the number of people classed as "inactive" has rocketed over the last 5 years, boosted by the number of working age people on long-term sickness benefit due to the excessively long NHS waiting lists.

The local pub where we go for lunch quite regularly has very mixed levels of demand, making it difficult to get the right number of staff - too many when it's quiet, too few when it's busy.
 
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Jul 18, 2017
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The staff shortage in some area is acute. Lynmouth is a seasonal market and I assume that like all these places relies on students and the like to cover summer jobs.
Young people generally are not attracted to hospitality where you have long unsociable hours, poor pay rates and possible customer abuse. My niece now runs what was my sisters deli and cafe at a coastal town and knows the problem although as between her and her brother they can manage with family members stepping in.
Menus have been simplified after covid partly to cut costs and wastage. The smaller menu with mostly the best sellers is needed as customers are more cost conscious, which accounts for the choices. With the cost of power hitting the roof, survival means some very hard choices for most places.
Besides the above, would anyone want to work in an industry which offers the employee few benefits, no pension scheme and no secure future?
I think that the lockdowns have not been forgotten when thousands of hospitality workers were laid off with no income or subsidies.
 
Jan 20, 2023
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I think a lot is area/location based. The pubs round here seem to be heaving every day BUT these are town centre pubs where the majority of people walk to them for drinking. Eating out in our town has definitely declined in favour of drinkers.
 
Jul 18, 2017
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Yesterday we visited a pub that we do not frequent very much due to always being packed and their high prices. It was nearly empty and at one point there was just us and the barman.

A couple did wander in for a drink, but were not locals and were passing cyclists. For the first time ever the pub is introducing a happy hour between 2pm and 7pm to try and generate trade. Drinks will be about 60p cheaper.

We only go out on a Saturday for a drink and then it is only 2 drinks each maximum as that is £20 gone!
 
Mar 14, 2005
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We have noticed the trend to reduced choice menus,and some of the pubs where we live stop serving food earlier than previously, I assume it is about reducing energy/staff costs,although whenever times are challenging there will always be people prepared to take a punt on business , this week our local paper featured a story about a couple taking on their fifth outlet in 4 years,in partnership with the brewery, we also have a local farm based cafe, that is very popular, does not allow bookings and offers good value food and drinks, and even though it is some wa y from the local town seems to be well supported by locals and visitors.I also came across a local pub/hotel group based in Gloucestershire that now has 12 outlets including 2 with caravan sites attached,so all hope is not lost for hospitality, like all areas of business some will thrive, others may struggle.
 
Jun 16, 2020
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I think a lot is area/location based. The pubs round here seem to be heaving every day BUT these are town centre pubs where the majority of people walk to them for drinking. Eating out in our town has definitely declined in favour of drinkers.
Gloucester Docks seems to have developed a food culture with plenty of restaurant choices in a small area.

But I recently took my son to Tewksbury to see the Johnny Cash roadshow, (a good Saturday evening). Last minute we decided to go early and get something to eat. Tewksbury was heaving. We could not get into a few places and just managed to get a tiny table in a corridor in Wetherspoons.

John
 
Jun 20, 2005
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Back in the 70s my uncle and aunt ran a hotel in Lynton whilst their son and DIL ran the local restaurant. The hotel shut from November to mid March . The restaurant in the winter shut for two months and then only opened weekends prior to the main holiday season. They did everything themselves 24/7.
As said the killer today is the high energy cost and lack of staff who will work unsociable hours
 
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Jul 18, 2017
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Currently we have a 6 hour power break which means the pub I was referring to earlier has to close for the day and turn away customers. No electric, no cooking and tills don't work and portable card machines cannot work as no wifi!
 

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