Hi Erica, I have a Ford SMAX and can honestly say its the best car I've owned, so much so, we've just sold our 2008 model for the updated 2010 model.
After much research, I had my towbar fitted at my local (very reputable) independant fitter. When I spoke to my local Ford dealer and the supplying dealer, they told me that they would have got the same people in themselves to fit the towbar anyway!
The car itself is so versatile, the 6th and 7th seats are only used occasionally, but are perfect for kids and short trips for adults. It tows like a dream (our 'van is 1500kg), holds at 60 in 6th on the motorway.
All in all, probably the perfect family car - well it is for us!
Neil