My name is Rachel and I work in the marketing team for Whale, I wanted to offer some help.
Please contact our Customer Support Team who will do all they can to assist you with your query. Contact details below.
Tel: 02891 270531 (weekdays) or 0845 217 2933 (weekends)
Alternatively send me the best number to get you on in a private message/email and I will get one of our team to give you a call back.