- May 12, 2011
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The supply of a space saver spare labelled by the X-Trail user manual as not suitable for towing has been covered in this forum before. It was also a hot topic on an X-Trail owners forum that I read occasionally. Recently someone on that forum stated they had a letter from Nissan Customer Services saying the Technical Department had said it was OK to tow with the spare regardless of what it says in the user manual. I asked Nissan CS for a similar letter a few weeks ago and was told most vehemently that the spare was NOT suitable for towing, they had never issued any such approval, but it was impossible to search the database for previous occurences and anyway, even if they could it would be against data protection laws for them to tell me if it had occured before.
I told them (as an ex-computer consultant) they must be wrong to suggest the database could not be searched, and that revealing that there had been previous occurences was not contrary to DP laws but they would not budge. Anyway, after the person on the X-trail forum revealed the case number and other info to me, I wrote another couple of e-mails and Nissan have finally replied saying it IS OK to use the spare for towing, using the same limitations as for solo driving, i.e. use only in an emergency to get to a garage, speed <50mph etc.
I'm sure a few people have been put off buying the X-Trail because of this apparent shortcoming, and I can't understand why Nissan don't want to advertise the fact that it doesn't apply now.
I told them (as an ex-computer consultant) they must be wrong to suggest the database could not be searched, and that revealing that there had been previous occurences was not contrary to DP laws but they would not budge. Anyway, after the person on the X-trail forum revealed the case number and other info to me, I wrote another couple of e-mails and Nissan have finally replied saying it IS OK to use the spare for towing, using the same limitations as for solo driving, i.e. use only in an emergency to get to a garage, speed <50mph etc.
I'm sure a few people have been put off buying the X-Trail because of this apparent shortcoming, and I can't understand why Nissan don't want to advertise the fact that it doesn't apply now.