It seems that the CAMC website has been down since Saturday and is still down this morning unless my web browser is playing up?
A slight glitch?
- Thread starter Buckman
- Start date
Hate to say it but their website has been an unadulterated disaster since they supposedly upgraded it.
Never known a site been down as much as that one!
Never known a site been down as much as that one!
Post Office etc, just confirms my suspicions that we rely far too much on technology, I have mentioned before on going problem with mobile phone company since September 23, been to ombudsman and the phone company has admitted it has ignored all of our e mails, letters and web chats,no reason given but offered £30 compensation and hasn't fixed the phone problem, then had phone call today from technician based in Sheffield WFH in Swansea asking about the problem , had to explain it all again as he had no record of history ref the problem, why can't tech firms employ people on a direct phone number that you can speak to, explain the problem and they take responsibilty for fixing it.
I had a text today from CC Insurance to say they were having ongoing "technical difficulties" and gave their direct phone number in the event of a claim.
I've found the CC website unbearably slow for several years but whether that's the hardware or software I don't know.
Received the same text this morning. I'm certainly no I.T guru but I find the CAMC web site very "clunky" and nowhere near as user friendly as other web-based form-filling/ordering sites. I've always been convinced that the CAMC powers-that-be would sooner every member use their best Basildon Bond and write to the club to book sites (while wearing their best shirt and tie)!!!
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Still the same message on the CAMC website;
We would like to thank our members for their kind wishes of support and understanding. We would also like to thank and recognise our partners and external teams of specialists who are working around the clock to help bring our systems back online.
I wonder how many people have sent in kind wishes etc? It looks like the Basildon Bond is the way forward, but if the Royal Mail are switching to 3 day deliveries, no more last minute bookings as you will need to book several months in advance.
That would be 2 weeks for the letter to get to CAMC, a month for them to look at it, another month for them to do the booking as no IT system and another 2 weeks for them to send the letter confirming the booking. Oh dear if you need to change the booking you will be deep in the you know what!
We would like to thank our members for their kind wishes of support and understanding. We would also like to thank and recognise our partners and external teams of specialists who are working around the clock to help bring our systems back online.
I wonder how many people have sent in kind wishes etc? It looks like the Basildon Bond is the way forward, but if the Royal Mail are switching to 3 day deliveries, no more last minute bookings as you will need to book several months in advance.
That would be 2 weeks for the letter to get to CAMC, a month for them to look at it, another month for them to do the booking as no IT system and another 2 weeks for them to send the letter confirming the booking. Oh dear if you need to change the booking you will be deep in the you know what!
Other caravan sites operators are available, and still working online!Still the same message on the CAMC website;
We would like to thank our members for their kind wishes of support and understanding. We would also like to thank and recognise our partners and external teams of specialists who are working around the clock to help bring our systems back online.
I wonder how many people have sent in kind wishes etc? It looks like the Basildon Bond is the way forward, but if the Royal Mail are switching to 3 day deliveries, no more last minute bookings as you will need to book several months in advance.
That would be 2 weeks for the letter to get to CAMC, a month for them to look at it, another month for them to do the booking as no IT system and another 2 weeks for them to send the letter confirming the booking. Oh dear if you need to change the booking you will be deep in the you know what!
IMO misplaced accreditation of "blame", it is invariably the human aspect that fails, be that the author of the software right through to what the corporate humans chose to do when glitches arise. Technology does precisely what it is told to do, which can be very different to what the author or user believes it was ask to do.
I have zero doubt the present CAMC website issues are down to human choices, and the Post Office enquiry surely can't fail to convince anybody that the disaster there was multiple human choices, it was not the technology itself going wrong?
Mel
Moderator
But you book most of those direct with the CL. You can get to a lot of them via the CL Booking website, which is much less torturous than CAMC
Mel
You/we don't need the CC website online to book CLs, which is what we usually book.
I find it easier to search for CLs using UKcampsite and then contact the CL directly.
Why is it acceptable to suggest that if a business orders an IT system it will come with bugs that need fixing? Any other product you buy should be of merchantable quality, for some reason IT providers seem to hide behind 'upgrades' when what they should be saying is faults, or admit they have developed a less than acceptable product.
Mel
Moderator
Sorry. Think we are at cross purpose. I meant this websiteIf you know the contact details for the CL however I am guessing that the website may be up and running before the end of the month?
Cl Booking - Home
Welcome to CL Booking - CL Owners new availability website & App showing real time availability for beautiful campsites around the UK – Happy searching
clbooking.co.uk
Not every CL on here but a very good range and you can filter by fully serviced.
mel
Just checked and it is still down. I did try to use to to book a stay last week and it would not work, I rang the booking service and they were apologetic and happy to help.
Odd that it is taking so long to get back online.
We can usually get services back up and running in a few hours, at least with some basic level of functionality, or roll back to a safe state using a Disaster Recovery server. for it to be taking days is a bit concerning
We can usually get services back up and running in a few hours, at least with some basic level of functionality, or roll back to a safe state using a Disaster Recovery server. for it to be taking days is a bit concerning
I've never been happy with the CAMC web site but muddle through it to make bookings.
Just recently we booked two sites by adding each to the basket and then going to check out. We only pay a deposit and will pay the balance on arrival. Their system only gave me an invoice for the total and showed the combined deposit and balance. But the two sites are different costs so we're not sure how their system will cope when we arrive at the first site and only want pay the balance for that one.
Just recently we booked two sites by adding each to the basket and then going to check out. We only pay a deposit and will pay the balance on arrival. Their system only gave me an invoice for the total and showed the combined deposit and balance. But the two sites are different costs so we're not sure how their system will cope when we arrive at the first site and only want pay the balance for that one.
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