The magazine is so full of adverts, that income stream should easily cover it's production costs - and site costs should be covered by site fees - so neither really comes out of the membership fee.
I'd love to but that link doesn't work now - it came up on Mrs Gozza's computer earlier but she clicked away before I could read it. I'll keep trying but don't suppose anyone screenshotted it?
Ah, found it on the club facebook page...
www.facebook.com
Dear Mr Plodd I wanted to write to you personally to apologise that you have not been able to access any of our digital channels or speak to our contact centre over the past few days. On Saturday 20 January 2024 we were informed by leading forensic experts that the Club has been the victim of a cyber security incident. Once the incident was detected, we immediately deployed best practice response protocols and containment measures, including taking all systems offline and implementing enhanced monitoring technology. By taking swift action we greatly minimised the effects of this cyber security attack. The same day we notified the Information Commissioner’s Office (ICO); a standard procedure in these incidents. Advice from our cyber security experts was to not raise public awareness of the incident and to allow their forensic team to carry out the necessary investigation to understand what systems (if any) may have been accessed. We understand the lack of communications will have been frustrating for members but we have followed advised procedures in order to safeguard members until the full facts were known and to help avoid any potential further issues. Our internal and external specialist teams are working around the clock to understand the extent of this incident. We are working to establish whether there was any unauthorised access or exfiltration of members’ data. However, we believe the correct thing to do now is to notify you of the incident. We will of course alert individual members as soon as possible if any breach of member data is established. At this time we are working with our IT partners, with an abundance of caution, while in the process of restoring all of our systems slowly, methodically and carefully to safeguard security. This type of incident is a reminder that we must all remain vigilant to any unusual or spurious requests for personal details. Please note that we will never contact you unprompted to ask for your account details or security information, and we will never ask you to disclose your passwords. Data security is of paramount importance, to us, our members, guests and suppliers. It is always best practice to regularly change your passwords and as a precautionary measure, we suggest you change your email password and any online passwords. It is advised that you use a combination of letters, numbers and symbols. If you see an email, text or social media post, or if you are on a website that you think looks suspicious, don’t click any links or engage with it. I would like to offer our most sincere apologies for the inconvenience this has caused. Your Club teams are working in tandem with our dedicated and expert partners to understand better the details of this incident and to restore the Club systems. We greatly appreciate the many comments of support and understanding that members have expressed. Below are a number of links to useful cyber security websites and a list of frequently asked questions that we feel may be of use to members during this period. As and when we have more information we will be communicating with members directly. Kind regards Nick Lomas Director General Caravan & Motorhome Club |
That’s a good response from the CMHC and interesting to note that their forensic specialists advised against wider disclosure of the problem in the initial stages of the investigation.
Not really a stable door and horse issue as the advise given by the forensic specialists was to restrict outgoing communications until they had a measure of the problem. It’s always easy to criticise from the outside without any knowledge of the problem and what requires to be done to contain it, and then to re-establish the system. I know it’s frustrating for the membership, plus others but unfortunately cyber attacks are a risk to all businesses, and some will be more resilient than others. Hopefully it will result in a more robust system. Bet the CCC are looking at theirs now; or should be 😇
I would expect that the first attempt to login when the CMHC system is up and running again should be for the member to have to reset their password, otherwise no login.I had a feeling yesterday that it was a security breach of some kind probably a ransomware attack.
Anyway, it's time for people to tighten up their passwords!
This is a good site to enter your email address and see where your data has leaked to!
Have I Been Pwned: Check if your email has been compromised in a data breach
Have I Been Pwned allows you to search across multiple data breaches to see if your email address or phone number has been compromised.haveibeenpwned.com
Email Facebook Twitter may be available and not integral with the main systems.
Don't do Twitter or whatever it is called now and only use FB to communicate with former members of our regiment and only members of Buccaneer forum. Zilch data, friends, photos etc. on FB.
It is easily possible for systems to be compromised and shutdown for maintenance but to still have the web site portal open for communication.
Good security from Paypal, but I am wondering what happens if you change your phone and number and do not have a landline? I think they give you options, but cannot recall the options?
i think they can ring my landline or email me, but i prefer a text to my mobile had the same number for quite a few years now
How would you access your account as the code will be sent to your "old" number which you no longer have for whatever reason?
Same as I did when we moved home and changed phone numbers. Have a look at PayPal.
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