Still down this morning 9 days now, just find it amazing that the club, like many hacking victims, assume it is OK to suggest all members change passwords etc I know that is the sensible thing to do , but it's always the customer/end user that has to make the effort to safeguard themselves. The attitude from a lot of organisations is that it will be OK to put the responsibility on some one else, if only the club hadn't moved too soon, too fast to digital, same with people who sell me something on line, and use my paper and ink to print their invoice. We have the same thing happening with further bank closures, they said they would provide mobile vans to replace rural branches, now it is reported the vans are being withdrawn,I hope I live long enough for these companies, and their lack of customer focus reap the whirlwind of their actions. I remember when the local bank manager was just that, lived local was in post for a number of years, and knew and was involved with local customers and businesses, we do not have a personal or business manager now,just a phone number to a panel of 'experts' who we have to contact through a multiple choice menu, that doesn't always work . There is hope though, we pay for recycling at work, and if I phone the company a lady answers after max 3 rings, asks for our postcode and business name and then take sresponsibility for dealing with our query, once dealt with an email arrives within 5 minutes confirming our conversation.How hard can it be for larger companies to invest in people and empower them to take responsibilty.