Bailey Alicanto Grande Deluxe Alvor - water pumps issues

[Jules2025]

Hello

We have a 2025 Bailey Alvor and all was well until this morning. While I was taking a shower the water slowed and stopped. Initially I thought the water to the Aquarol had been turned off but not so.

This is the problem. The external pump will work for a few seconds then the water slows and stops but the pump stays on. After carrying out all the usual checks and following instructions from the dealer and the Whale helpline nothing helped. So to get us by (our caravan is permanently sited and we don't tow it) we filled the internal tank (proof that the external pump worked) and followed all the instructions to draw water from the internal tank. Exactly the same thing happens with the internal pump.

We don't have any leaks and it's been working perfectly until this morning.

We don't seem to be able to get any resolutions at the moment. Any advice would be very gratefully received.

 

[ProfJohnL]

Welcome to the forum, and I'm sorry to see it's been necessitated by a problem.

A few questions which may help us to identify where and what the problem is.

You tell us the

The external pump will work for a few seconds then the water slows and stops but the pump stays on.

This does not really give us enough information to be able to establish what and where the problem is.

Does the problem only affect the shower or does it also affect any or all of the other taps in the caravan?

When you say the water stops, is there any flow at all, or is it just radically reduced?

Can you get cold water at the affected taps?

Do you know if the water pump is controlled by a pressure switch, or does every tap have its own micro switch in the tap body?

Have you checked under the caravan to see if there is any unexpected water running away?

If you need professional help you can try the Approved Workshop Scheme who have mobile engineers.