Having had lots of problems with the gold card that we had from the start of the CC scheme, we used paper cheques. When our renewal came we had to pay to renew even though we should have twice the amount of loyalty points required we even called CC in France but not interested. We had a number of cheques left over and decided to transfer them onto the card, Wendy Collier in the UK asked us to send them to her and this would be no problem, no mention of a charge was made.
We sent 44 cheques to her and received only 40 cheques onto the card. CC decided that it cost over £40 to tap a few keys on a computer!
This was a filthy thing to do and as far as I am concerned theft, any charge was never mentioned and there is no mention on the CC website. Only in the case of death, then a reasonable 1 cheque charge to the estate for issuing a refund.
We sent 44 cheques to her and received only 40 cheques onto the card. CC decided that it cost over £40 to tap a few keys on a computer!
This was a filthy thing to do and as far as I am concerned theft, any charge was never mentioned and there is no mention on the CC website. Only in the case of death, then a reasonable 1 cheque charge to the estate for issuing a refund.