- Jul 18, 2017
That was the original email address that I used but did not receive a reply. They should not have my card details as I paid annually on production of an invoice. I was first advised of the pending payment for subscription on 24th Sept and there was no mention of 2 month's notice if you want to cancel. On 8th Oct got a reminder to hurry up and pay by 16th Oct. On going to website as above it states that the latest you can cancel is by 1st Oct? No mention of this in any email! They are almost a rogue entity as they are not very upfront with subscriptions. We did benefit from being members until 2018, but were not able to use them in 2019 or 2020, but paid for the books etc. It seems highly unlikely we will be able to use them in 2021.Looking at ACSI website they give three methods to cancel a subscription. Mail, phone or online help/contact form, with a direct email link shown.
Here’s the email address
The ACSI website gives the title of the email to be used too.
“ End your subscription - CCA 2020
Perhaps not surprising that replies to the phone aren’t good as no doubt coronavirus can be affecting things. Have you tried HMRC recently?
Having used their online contact form I’d very much doubt that any credit reference could be affected given that you would have evidence of cancellation, you’ve not paid anything further and the items are therefore unsolicited. I assume that they haven’t taken a further payment.