- Oct 17, 2010
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When I bought my last Challenger two and half years old. Registered with Swift, form in hand book, and got 6 years damp warranty transferred as secondIt’s not necessary for service centres to have a direct link to Swifts database. When I bought my pre owned last caravan its service handbook had been fully stamped. But Swift don’t accept that. So when I contacted Swift about a warranty claim for the replacement of a cracked rear panel I was told only one years service was on record. So I had to contact the two dealerships that had carried out years 2 and 3. Initially they were reluctant to provide the service record and invoice, citing data protection of their customer. But with suitable redactions they sent me the records which I duly forwarded to Swift, who then authorised a warranty replacement for the rear panel.
So much easier if when a caravan has been serviced the service or AWS technician can upload it directly to Swift. So anyone buying a pre owned Swift still within the warranty period should make sure Swift have the required service records, or as a minimum the records are available with the caravan documentation. Put bluntly “ No records, no warranty”
owner.
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