Caveat Emptor. CRA 2015 not quite as it seems.

[Dustydog]

Many thanks chaps.

Clive way back early December I did as you suggested recently. I felt it was important to follow the Amazon Complaints Procedure.

The Amazon Customer Services replied almost instantly. After a few exchanges they sent me an email they sent to the seller requesting they reimburse me. As usual the seller sent a stereo typed note saying the matter had been referred to “Herpes” for investigation.
Nothing so far.

Now doing a Prof and Buckman.

See this

I’m not holding my breath.
Is it worth referring this issue to Kate Morley at the Daily Teelgraph, the Consumer Champion?

 

[otherclive]

Many thanks chaps.

Clive way back early December I did as you suggested recently. I felt it was important to follow the Amazon Complaints Procedure.

The Amazon Customer Services replied almost instantly. After a few exchanges they sent me an email they sent to the seller requesting they reimburse me. As usual the seller sent a stereo typed note saying the matter had been referred to “Herpes” for investigation.
Nothing so far.

Now doing a Prof and Buckman.

See this

I’m not holding my breath.
Is it worth referring this issue to Kate Morley at the Daily Teelgraph, the Consumer Champion?

I had one Amazon market place seller who didn’t play by the rules over a set of ice grips.. Within a couple of weeks they were off the Marketplace. But this wasn’t a delivery issue, more an inadequate product.
Have you tried going back again to Amazon saying no reply from the seller?

Good luck.

 

[Dustydog]

I had one Amazon market place seller who didn’t play by the rules over a set of ice grips.. Within a couple of weeks they were off the Marketplace. But this wasn’t a delivery issue, more an inadequate product.
Have you tried going back again to Amazon saying no reply from the seller?

Good luck.

Yes, see my link

 

[otherclive]

Yes, see my link

The link in #27 just gives me a black page with no header or text.

 

[ProfJohnL]

Many thanks chaps.

Clive way back early December I did as you suggested recently. I felt it was important to follow the Amazon Complaints Procedure.

The Amazon Customer Services replied almost instantly. After a few exchanges they sent me an email they sent to the seller requesting they reimburse me. As usual the seller sent a stereo typed note saying the matter had been referred to “Herpes” for investigation.
Nothing so far.

Now doing a Prof and Buckman.

See this

I’m not holding my breath.
Is it worth referring this issue to Kate Morley at the Daily Teelgraph, the Consumer Champion?

My system will not open your link it says "This site can’t be reached" so I can't comment on its content.

Retailers who fail to uphold the law should be challenged and embarrassed, so if you feel strongly enough about it fight it with what ever tools are at your disposal

 

[otherclive]

Speaking to my son this afternoon hes had a road salt container delivered tyat was cracked. The courier had disappeared before he could check it. So hes put the wheels in motion for a refund or exchange from the market place seller via Amazon.

Dicey descent from his drive then another hill to main road. ☹️

 

[Dustydog]

Prof Here’s a print.

Good morning,

Happy New Year.
Sadly , even with your A-Z help last December this matter remains unsettled.
I have had no refund from the Seller nor Amazon.
All I get from the Seller is a Chatbot stereo typed reply saying they have asked Evri to investigate.

According to the Consumer Rights Act 2015, my Contract for purchase is with you. In fact it was Amazon who debited my credit card account held with you.The only name on my December statement is Amazon!

Please will you resolve this issue asap and ensure I receive the correct refund to my account this week .The perishable peanuts deteriorated over Christmas. Mould was growing on the whole bag which for health reasons I have thrown away. No one from you or the Seller ever bothered to collect them throughout the whole of December.

Please can you resolve this issue for me .

Many thanks

 

[Hutch]

Speaking to my son this afternoon hes had a road salt container delivered tyat was cracked. The courier had disappeared before he could check it. So hes put the wheels in motion for a refund or exchange from the market place seller via Amazon.

Dicey descent from his drive then another hill to main road. ☹️

View attachment 10047

I would not park my car where the dark one is,

 

[Martin_E]

I would not park my car where the dark one is,

To be fare there is a nice red line where to aim for 🤔😂😂

 

[Buckman]

It is not so much the refund that counts, but it is the principle counts especially when using the courier in question who have a poor reputation.