We ordered wind deflectors consisting of 4 parts from a retailer and according to the website the delivery was to be made by Tuffnells Freight and we were invoiced for that courier. The cost for delivery was in excess of £10 incl VAT. We got the standard email thanking us for our custom.
About an hour later another email arrives stating;
Be Careful! - IMPORTANT - YOU HAVE 10-MINUTES TO CHECK THE ITEM HAS NOT BEEN DAMAGED IN TRANSIT.
Are the goods damaged? It is imperative that goods are checked for damage before signing for the delivery. Take special care when accepting plastics, heavy and bulky goods, painted or glass items. You are allowed 10-MINUTES to inspect the goods BEFORE signing the drivers note. If there is damage to the item REFUSE the delivery or sign "Damaged". This is most important. If there is damage or suspected damage to the item REFUSE the delivery or sign "DAMAGED". This is most important. Do not write "unchecked" as this waives our right to submit a claim with the transport company for damage to your goods. If you are suspicious there may be damage and want additional time to check the item write the word "DAMAGED" in the signature box.
If you have signed for an item as damaged, you must inform your contact with us of the situation within 48 hours of signing for the damaged goods.
I have never been advised to check the parcel before the courier leaves the premises. Is this correct? What if you are not in and it is left in a safe place or the courier does not have the time stand around for 10 minutes as they are under a lot of pressure?
The next day I got an email from Parcelforce stating that they will be delivering the parcel although we paid for Tuffnells Freight to deliver and probably paid extra! I normally, where possible avoid companies that use Parcelforce however we can only hope that they find our address and deliver the goods undamaged.
About an hour later another email arrives stating;
Be Careful! - IMPORTANT - YOU HAVE 10-MINUTES TO CHECK THE ITEM HAS NOT BEEN DAMAGED IN TRANSIT.
Are the goods damaged? It is imperative that goods are checked for damage before signing for the delivery. Take special care when accepting plastics, heavy and bulky goods, painted or glass items. You are allowed 10-MINUTES to inspect the goods BEFORE signing the drivers note. If there is damage to the item REFUSE the delivery or sign "Damaged". This is most important. If there is damage or suspected damage to the item REFUSE the delivery or sign "DAMAGED". This is most important. Do not write "unchecked" as this waives our right to submit a claim with the transport company for damage to your goods. If you are suspicious there may be damage and want additional time to check the item write the word "DAMAGED" in the signature box.
If you have signed for an item as damaged, you must inform your contact with us of the situation within 48 hours of signing for the damaged goods.
I have never been advised to check the parcel before the courier leaves the premises. Is this correct? What if you are not in and it is left in a safe place or the courier does not have the time stand around for 10 minutes as they are under a lot of pressure?
The next day I got an email from Parcelforce stating that they will be delivering the parcel although we paid for Tuffnells Freight to deliver and probably paid extra! I normally, where possible avoid companies that use Parcelforce however we can only hope that they find our address and deliver the goods undamaged.