customer service

[RichardJ]

Hi All

Have to say I had reason to contact Thetford on Moday due to a broken toilet.

Their customer services were second to none, fault reported, the following day the replacement parts arrived with a diagram of how to fit them.

I was given a choice of returning the van to a service centre to have the work done, but I chose to carry out the work myself.

Excellent service from Thetford, pity more suppliers are not the same.

Regards

 

[Les_5040898]

Richard, there are other suppliers just as good. I rang isabella on weds to report a missing pole section from a windbreak purchased over 6 months ago, a free replacement a free replacement with an apology arrived next day. Brilliant !

 

[ProfJohnL]

It really good to hear of service that got you out of a difficulty quickly. Bravo!

If any one out there has had a company provide a excellent service then shout about it, Lets hear who's good at looking after their customers. Post below, and lets see if we can break a record for post on the forum.