Dicover, York

[Alan_374347086]

Has anyone else had trouble with this branch of Discover?.I have been waiting for 14 months for a replacement drawer interia for an Ace Aristocrat 480 2 bth.I went down in June this year and took the drawer in so that they could see, and measure it. Great, they said, i was told that they had it delivered from Swift a month ago, after numerous phone calls they said they had to check it out first, still no response,and no answers. What do you have to do to get some response?

 

[Damian]

Whilst I appreciate the frustration in the time delay in getting your problem sorted out,I must remind users of the forum rules and Rule 4 in particular which states:

You may not transmit complaints about named companies or caravan parks. Such individual issues should be taken up with the company direct.

That is the best solution to your problem, or contact Swift and if the van is still in warranty, they may be able to chase the dealer up on your behalf, and possibly even if not in warranty time.

 

[SwiftGroup_374327846]

Hi Alan,

If you want to email me some details of the parts, your name and chassis number we can look into this if you wish and see if we can help,

Thanks

Andy

 

[SwiftGroup_374327846]

Hi Alan,

Sorry, my email is aspacey@swiftleisure.co.uk

Thanks

Andy

 

[sheldon_374467250]

Hi Alan,

I'm sorry to hear of your poor experience with my branch.

I would welcome the opportunity to discuss this with you, with a view to remedying your issues asap.

Please contact me at sheldon.cockburn@discoverleisure.net

Best regards

Sheldon