Hi, i've read a lot of good advice on this forum and you lot sound very knowlegable so i thought i'd run this by you to see if you can offer an opinion as i am so angry!!
We had to have the whole of one side of our caravan replaced after a bad accident. Our ins company dealt with it for us after we got the quotes. We picked up the repaired caravan Feb of last year. it looked ok so we didn't give it another thought.We put the caravan away in winter storage early last year (end Aug) as we were moving house.
At Easter this year we went to get the caravan to do the usual cleaning etc etc before its first use and we found that the repaired side was all cracking vertically and bulging.
So, we contacted our insurance company - and they said it was nothing to do with them as the repair was only guaranteed for ONE YEAR!
We were never told this at the time by the repairers or the insurance company or we would have queried why it would only have been guaranteed for such a short timespan as it wasn't a repair as such but a replacement.
We have told the insurance company that we would never have agreed to ANY kind of "temporary" repair being paid out in relation to our insurance!!They say they won't pay out to have it repaired again as it is now classed as "wear and tear"!!!
We are really worried that our caravan will continue to deteriorate further and quickly given that its only been out for one winter since.
Anyone know anything that could help us? i really begin to wonder whats the point of insuring it at all. I'm so so annoyed. Don't know what to do next....
Thanks in advance
Sharon
We had to have the whole of one side of our caravan replaced after a bad accident. Our ins company dealt with it for us after we got the quotes. We picked up the repaired caravan Feb of last year. it looked ok so we didn't give it another thought.We put the caravan away in winter storage early last year (end Aug) as we were moving house.
At Easter this year we went to get the caravan to do the usual cleaning etc etc before its first use and we found that the repaired side was all cracking vertically and bulging.
So, we contacted our insurance company - and they said it was nothing to do with them as the repair was only guaranteed for ONE YEAR!
We were never told this at the time by the repairers or the insurance company or we would have queried why it would only have been guaranteed for such a short timespan as it wasn't a repair as such but a replacement.
We have told the insurance company that we would never have agreed to ANY kind of "temporary" repair being paid out in relation to our insurance!!They say they won't pay out to have it repaired again as it is now classed as "wear and tear"!!!
We are really worried that our caravan will continue to deteriorate further and quickly given that its only been out for one winter since.
Anyone know anything that could help us? i really begin to wonder whats the point of insuring it at all. I'm so so annoyed. Don't know what to do next....
Thanks in advance
Sharon