totally agreeOK, perhaps my example was a bit over the top, but the principle remains the same.
Clearly for Pip's original starter, we don't have enough information, and I don't claim to have the definitive legal answer to offer bullet proof advice. Except to say If he believes he has sufficient evidence to show negligence on the part of the site owner should seek professional advice from a solicitor or CAB.with a view to recover repair costs and protect his NCD.