I think this subject has been covered before but after the week I have had it got me thinking.
Customer service-or lack there-of.
On Monday I collected one of our cars from a body shop where it had had some accident damage attended to. To cut a long story short its going back next week to have,literally,the whole job done again.
This weekend I fitted a water pump, that had been overhauled, to my classic car-it leaked-so it has to come of again and be returned to the company that rebuilt it.
I stayed in one day because a kitchen company had made an appointment to come and measure up, after two hours I rang the guy 'oh something cropped up and I forgot Ill have to come some other time' needless to say he isn't
Also this week we were paid out after a lengthy court case concerning sub-standard workmanship over some double glazing we had fitted by a nationally recognised company.
I wonder if it is just me that has to high expectations.
For those of you who don't know I run a part time business doing firework displays, I only get one chance to do the job right, I cannot ask people to 'pop back next week' so I can have another go-I just don't get paid-full stop. In my previous job I was a motor sport mechanic for a factory team-again we didn't get second chances it had to right.
Just wondered what other peoples thoughts are on this.
Do you think my expectations are to high?
Customer service-or lack there-of.
On Monday I collected one of our cars from a body shop where it had had some accident damage attended to. To cut a long story short its going back next week to have,literally,the whole job done again.
This weekend I fitted a water pump, that had been overhauled, to my classic car-it leaked-so it has to come of again and be returned to the company that rebuilt it.
I stayed in one day because a kitchen company had made an appointment to come and measure up, after two hours I rang the guy 'oh something cropped up and I forgot Ill have to come some other time' needless to say he isn't
Also this week we were paid out after a lengthy court case concerning sub-standard workmanship over some double glazing we had fitted by a nationally recognised company.
I wonder if it is just me that has to high expectations.
For those of you who don't know I run a part time business doing firework displays, I only get one chance to do the job right, I cannot ask people to 'pop back next week' so I can have another go-I just don't get paid-full stop. In my previous job I was a motor sport mechanic for a factory team-again we didn't get second chances it had to right.
Just wondered what other peoples thoughts are on this.
Do you think my expectations are to high?
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