Living in the caravan again!

Aug 4, 2004
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This time through no chocie of our own. Last week on Monday and Tuesday the housng association fitted a new heating system. As soon as they finished on the Tuesday we left for Newport as we had to attend a relatives funeral the next morning. After visiting relatives in the area we returned home to disaster.
It seems that a weld on a copper pipe had not been done properly and water had been spraying out ever since the workmen switched the water back on Tuesday. The ceiling in the bedroom had collapsed and flooded the bed and all the bedroom furniture. It then flooded the small bedroom, the passageway and the lounge. All the carpets are a write off. the dry walls are sodden, the brickwall and plaster is still sodden as of yesterday although two huge dehumidifiers are working 24/7 plus heating going at 24/7. Nearly £5000 damage as most of the stuff was less than two years old.
We have moved onto a Camping and Caravan site and although the female wardens are very friendly and helpful the males certainly need lessons in customer management as they are extremely rude and arrogant. On two different occasions yesterdays we had them shouting at us through no real fault of our own. This was very embrassing as there were a number of people in the vicinity and with all the stress, the wife broke down.
I admit that I then lost my rag with them the second time around and told them that we were cancelling our membership and wanted a refund as we would be leaving the site immediately and would be giving the club our reasons for leaving. Suddenly their whole attitude changed and they said we did not have to move pitches etc. There was no reason for them to so obnoxious and even less reason for them to start shouting at us even if by some chance we were at fault. A quiet word in our ear would have sufficed.
Problem, is that it looks like we are going to be stuck on caravan sites for several weeks. Thank goodness the CC site next door opens on the 23rd March.
 

Mel

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Mar 17, 2007
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Sorry to hear all this Surfer. Hope your housing association are going to take responsibility and get it sorted for you. As for your site experience; sadly in every occupation there are people who do an excellent job and those who don't. Hope it brightens up for you soon.
mel
 
Aug 4, 2004
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Thanks Mel. It looks like we are going to be in the caravan for a few weeks, but at least today is lovely and sunny and we don't have to pack up and go home. Good or bad I don't know!
smiley-laughing.gif
 
Aug 28, 2005
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thats a shocking thing to come home to and to have that upset on a caravan site while you are virtually homeless is terrible , hope every thing turns ok fr you in the end best wishes joe jill
 
Aug 4, 2004
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It now turns out that the Artex ceiling that collapsed had asbestos fibres/particles in it and because the workmen never carry out any specialised clearing, the dust has contaminated everything as tjhey walkied it in and out so no idea of what happens next.
Looks like we are going to be stuck in the caravan for quite sometime and that the cleaning bill is going to be high!
 

Parksy

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Nov 12, 2009
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Hi Surfer
Sorry to hear of your bad luck and your run in with the C&CC employees, after what's happened you can hardly be blamed for being on a short fuse.
Is there any chance of the housing association or even the council offering you alternative acommodation?
 
Apr 13, 2009
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This happened to one of my Lorry drivers back November last year. They had to move out and into their caravan into a local Commercial site. make sure that you will be re-embursed for the full cost of the site fees, 'cos it sounds like your going to be there sometime!
 
Aug 4, 2004
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Thanks. Housing association are trying to say home will be ready to move back into next week, but they have not had it checked to make sure asbestos level is safe and neither have they tested it for damp althouigh they have workmen in there. On questioning the workmen, they had not been informed that a test for asbestos had shown up as positive and were told it was okay to enter the house. Unbelieveable!
At the moment the carperts are still down in the hallway, small bedroom and lounge areas, never mind the damp walls. Even if the damp etc was no longer there, we have no bed or furniture and as every one knows it takes 4 - 6 weeks from time of order for replacements to arrive. Housing association not interested in this so we have now engaged a solicitor for external or outside costs and compensation. If the HA had helped us we would not have bothered with costs and compensation etc!
 
Jan 15, 2012
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If there is even a possibility of asbestos, then the job should have stopped, a qualified person should have checked for asbestos and if it is found then a specialist removal firm should have been used to carry out the clean up. I would suggest you get in touch with the health & safety at your local council and ask them if they have been notified, DO NOT go back into the house until you are fully satisfied by someone who knows what they are doing that the house is safe.
 
Mar 14, 2005
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Asbestos was used for many years in the building industry, It was used in many different forms, and depending on the form it represents greater or lesser health risks.

It may surprise you to learn that the type of vinyl tiles often used in kitchen floors in the 50's ,60's and to some extent the 70's often have asbestos fibre embedded in the material. It considered a very low risk until the tiles are lifted and may break. Similarly several types of toilet cisterns from the same period also contain asbestos, but they also represent a low risk until disturbed.

There are more obvious sources of asbestos, some pipe lagging, fire retardant boarding, roof tiles and insulation.

In public and commercial buildings there is a requirement for a risk assessment looking for asbestos and how to manage it, and that is often the key to the issue - management.

Many forms of asbestos can be left in situ provided it is contained. Depending on the type and its use, containment can be as simple a keeping it painted, in other cases, the risk (especially from pipe lagging) the risk is considered too great and the material needs to be removed using properly controlled procedures by a licensed contractor.

Unfortunately, unless you are an expert and have access to laboratory analysis, it is not possible to know for certain if you have asbestos and what type it is and how to manage it.

You have mentioned a housing association is involved, and as such if they own the property, they are responsible and should deal with the asbestos. If you have concerns about the way it is being handled, then you should ask for reassurance from your landlord.
 
Jan 15, 2012
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Yes, the housing association has a duty of care when asbestos is thought to have been found, the job should be stopped until tests have been carried out and asbestos is confirmed or not. If there is no asbestos then carry on as before, but if there is asbestos then it needs to removed in a safe way, double wrapped and taken to an approved disposal point. If there was asbestos, how was all the rubble dealt with and where is it now? if it was just dumped in a skip, then somebody has broken the law! Also some types of asbestos removal requires a licence.
I personally would not return to the house until the housing association confirmed whether there was any damaged asbestos or not, and if there was, that it has been fully removed in a safe and legal manner.
 
Aug 4, 2004
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hortimech said:
Yes, the housing association has a duty of care when asbestos is thought to have been found, the job should be stopped until tests have been carried out and asbestos is confirmed or not. If there is no asbestos then carry on as before, but if there is asbestos then it needs to removed in a safe way, double wrapped and taken to an approved disposal point. If there was asbestos, how was all the rubble dealt with and where is it now? if it was just dumped in a skip, then somebody has broken the law! Also some types of asbestos removal requires a licence.
I personally would not return to the house until the housing association confirmed whether there was any damaged asbestos or not, and if there was, that it has been fully removed in a safe and legal manner.
It was confirmed to the HA on Monday that the test for asbestos was positive, but they still sent in a private contractor without notifying him. A copy of the test results was sent to the HA by email and snail mail on the Monday. I have no idea where they dumped the rubble but probably in a skip. The mind boggles at this blatant disregard of H & S regulations by a so called reputable organisation!
 
Jan 3, 2012
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Hi Surfer
First let us give our sympathies for the disastrous week you have had and hope that the coming weeks are much better. We have
experienced only a small part of what you have been through and to then have people shout at you for whatever reason makes you wonder where they learnt people skills?
I am sure that you will cope wonderfully with this situation and think you will be able to pick new items for your home and make it a new start. It sounds like you, your wife and all your pets will be able to change sites if you still feel like it and hope the weather and company will be all you want and enjoy after the past week,
Thinking of you, regards
 
Aug 4, 2004
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Beachball said:
Hi Surfer
First let us give our sympathies for the disastrous week you have had and hope that the coming weeks are much better. We have
experienced only a small part of what you have been through and to then have people shout at you for whatever reason makes you wonder where they learnt people skills?
I am sure that you will cope wonderfully with this situation and think you will be able to pick new items for your home and make it a new start. It sounds like you, your wife and all your pets will be able to change sites if you still feel like it and hope the weather and company will be all you want and enjoy after the past week,
Thinking of you, regards

Thanks. We have been out today shopping for new furniture so hopefully the wife will feel a lot better. We are leaving this site next week so loooking forward to a nice stay somewhere else.
 
Mar 10, 2006
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Surfer
Sue for every penny, if the job was untested the install should have been isolated.

The kids laugh at me for turning the water off,( and gas in summer), when we go away, but a leak can happen at anytime, and as you have found the result can be devastating.
 
Aug 4, 2004
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We are quite concerned about a number of photos of the children when they were young which have been damaged and are obviously irreplaceable. Not sure if they can be restored.
 
Dec 23, 2006
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Hi Surfer,
Take your photos to a small private Professional or recomended photographer and with good software should be able to make a good job of restoring your photos. I restore old photos useing Photoshop for my wife who does Ancestry for friends and relatives.
If possible have the damaged photos scanned and then printed on good quality photographic paper in case anything should go wrong in restoration.
Hamer
 
Jun 20, 2005
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Hi Surfer
Sorry to hear of your double whammy problems.
The HA and their Insurers will be seeking full redress from the plumbing contractor who made the mistake. Make sure ALL your uninsurered losses are also included. You can do that through your own insurers or the Legal Assistance people if you have cover with them. Otherwise it is easy to write a letter yourself.
Rudeness on any site is unacceptable. We had a problem four years ago on a CC site in West Wales. SWMBO lost her rag in the end and confronted the site Matriarch and told her a few home truths. We were treated like Royalty for the rest of the holiday.
 
Aug 4, 2004
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Dustydog said:
Hi Surfer
Sorry to hear of your double whammy problems.
The HA and their Insurers will be seeking full redress from the plumbing contractor who made the mistake. Make sure ALL your uninsurered losses are also included. You can do that through your own insurers or the Legal Assistance people if you have cover with them. Otherwise it is easy to write a letter yourself.
Rudeness on any site is unacceptable. We had a problem four years ago on a CC site in West Wales. SWMBO lost her rag in the end and confronted the site Matriarch and told her a few home truths. We were treated like Royalty for the rest of the holiday.
Thanks Dusty. In this case it was the HA's own plumbing contractors that did not do the job properly. Insurance and ourselves now stuck in limbo due to asbestos test showing positive and HA dragging their heels getting asbestos clearance certificate. If they had done the risk assessment, then cleared the debris, dried and re-decorated we could probably have moved back in by Easter. Now seems we will be lucky to move back in by end of April.
Strangely enough the same thing happened to a neighbour around the corner by the same people. She did not have household insurance and the HA are basically ignoring her pleas for help! We have contracted solicitors for the external bits that we cannot claim from the contents insurers.
Just to add to our woes my son who is a game ranger in South Africa has had all his guests lodges washed away in floods due to an unexpected topical storm so although he has a job he has not got a job to go to so has decided to come and visit us in April! We have not seen him since 2005.
Secondly one of our dogs is coming in season which is not a good idea in a caravan and on a caravan park. Normally she would be seperated from our male dog by having her in a spare room in the house. This is a her first season and we never have a dog spayed until after their first season as we have always felt it destroys their unique character if down too soon.
All joyful tidings from us at the moment having already had to cancel two away trips.
smiley-laughing.gif
Never mind tomorrow is another day and we can only laugh about today!
 
May 21, 2008
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Hi Surfer.
So sorry to hear of your experience.
I too have experienced certain site wardens who seem to make life hell for those who live in their caravans. Unfortunately I think an ill concieved pre perception comes out in some people.
We were very glad to have our caravan to fall back on when we were forced to sell our property due to me being self employed and falling ill with long term disability issues.
Sounds like your housing ascotiation is about as inefficient as ours in Leominster. We've been waiting since december 2011 for a shower tray to be replaced in our disabled bungalow. We have been given 2 dates when the job was going to be done and twice we dutifully cleared the bathroom only for the job to be stopped before the plumber got to us. The first time the housing works officer had stopped the job and not told us she'd done so several days before the job date. Then the job got put off because the plumber over ran on the previous job. Since then I've had we'll ring you back in 5 mins, take 4 days and even had the gas engineer trying to service the boiler on the day we were at Gloucester hospital. Apparently the housing officer had forgot to tell us the tenant that access was required.
Having been a process technician, I have tracked down the director of maintainence operations, and got his mobile and office direct line number. Now I hit the top man and wait for the sh** to roll down hill.

You're right to be sceptical of their methodogy of dealing with the asbestos problem. I would involve the environmental health office and if necessary the Health & Safety executive, they will be most interested once the asbestos name is mentioned.
Hope all works out in the end for you and your OH.
 
Aug 4, 2004
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The local environmental officer at Malvern Hills council had no interest and told us to log it with HSE which is nearly an impossible task to do as you have to do it all online now. Still have not had any response from HSE.
 
May 21, 2008
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There used to be a HSE officer based at Worcester called Joy Adams. She was very helpfull to us when we were running our engineering business. I am certain that they will spur the environmental health team into action. Sometimes it takes a kick up the jacksey to get a result.
The address is
Haswell House, St Nicholas Street, Worcester WR1 1UW
formsadmin.worcester@hse.gsi.gov.uk
tel 0845 3450055
Hopefully you will get a better response from the worcester office.
 
Jan 15, 2012
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The problem here is that whilst you were living in the house it was classed as a domestic property, but after the incident and you moved out and the workmen moved in, it became a workplace. It is now subject to a different set of rules. I would go back to your local council environmental officer, ask what they are going to do about the law being broken, and when he/she refers you to the HSE again, smile and ask how you complain about them not doing their job and mention that they will be hearing from your solicitor and that your next stop is the local paper. If this does not get them of their behinds, I would be very surprised
 
Aug 4, 2004
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hortimech said:
The problem here is that whilst you were living in the house it was classed as a domestic property, but after the incident and you moved out and the workmen moved in, it became a workplace. It is now subject to a different set of rules. I would go back to your local council environmental officer, ask what they are going to do about the law being broken, and when he/she refers you to the HSE again, smile and ask how you complain about them not doing their job and mention that they will be hearing from your solicitor and that your next stop is the local paper. If this does not get them of their behinds, I would be very surprised
They are aware that a solicitor has been engaged and are very concerned as their test proved positive for asbestos, but they still sent a workman into do the repair. Stranfgely enough the workman was a private contractor for the HA so i suspect that they knew all along that ther may be a problem with the asbestos. Anyway good news is that an asbestos inspector is checking out the house tomorrow and doing what ever they do. All the furniure, ornaments, photos, clothes etc has to be de-contaminated.
 
Aug 4, 2004
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They started de-contaminating our house yesterday which may take several days, however we had some devastating news this morning. Due to the housing association not doing a risk assessment prioer to removing all the debris and contamination, there is a possibility that everything in the house will have to be condemned including all fabrics, photos and documents. This was conveyed to us by an independent environmental officer.
We have a lot of stuff brought over from our time in Africa and mementos from my days in the BSA Police that will be affected. Many items are irreplaceable as the country Rhodesia no longer exists. Totally gutted and hoping that it is not going to happen!
 

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