On or off?

[Gafferbill]

......I have an Igenix electric fire I use in the caravan. It has two radiant rings of 400 watts each and each is independently switchable.
The two switches are marked correctly with the I and O symbols. The casing adjacent to the switches is marked correctly to show ON and OFF and the switches illuminate when ON.
..........oh! and the radiant elements glow red when the switches are on😉

I definitely know when the fire is on.

 

[IanB1485]

We could discuss ISO 9000 considerably but my take on it was that you could make absolute rubbish products or services but at least with Accreditation you'd do that consistently.

I agree thats what our BS5750 ( renamed ISO 9001 later) assessor said. My boss paraphrased it :- we can choose to make Ford Escorts or Rolls Royces, I think caravan manufacturers are erring on the side of Ladas 🤣

 

[Dustydog]

I agree thats what our BS5750 ( renamed ISO 9001 later) assessor said. My boss paraphrased it :- we can choose to make Ford Escorts or Rolls Royces, I think caravan manufacturers are erring on the side of Ladas

Before I Retired we went through a period of gaining iso 9001. We had a bible of QAF forms that had to be completed for every task we did.

Quality Assurance Form

Frankly at the sharp end it was meaningless . The QAF form said I was compliant but because of the variables it brought nothing to the table, nor could it legislate for the number of variables.
But in fairness the FSA demanded we had these protocols. More importantly each of us trading in the Financial Sector had to be tested annually to keep our certificate to trade . Not easy !

In regard to the switches it’s simple.
The paper work exists but it doesn’t endorse the efficacy of the subject matter it pretends to cover!

Sam is spot on.

But we digress. Wrong switches and gas valves etc will continue in the caravan industry ad infinitum.
Where is the real time Quality Control?

 

[ProfJohnL]

Before I Retired we went through a period of gaining iso 9001. We had a bible of QAF forms that had to be completed for every task we did.

Quality Assurance Form

Frankly at the sharp end it was meaningless . The QAF form said I was compliant but because of the variables it brought nothing to the table, nor could it legislate for the number of variables.
But in fairness the FSA demanded we had these protocols. More importantly each of us trading in the Financial Sector had to be tested annually to keep our certificate to trade . Not easy !

In regard to the switches it’s simple.
The paper work exists but it doesn’t endorse the efficacy of the subject matter it pretends to cover!

Sam is spot on.

But we digress. Wrong switches and gas valves etc will continue in the caravan industry ad infinitum.
Where is the real time Quality Control?

Studies across various industry sectors have shown that reliance on an individual's memory to carry out steps in procedure is the most common cause of system failures. In most it's simply an oversight, but in few it's conscious act usually to foreshorten the time or effort needed to end the procedure.

In situations where there are strict requirements and a papertrail is needed, the completion of QAF's not only helps to ensure compliance, it also provides an evidence trail which can prove and exonerate your own actions should a failure arise further down the line. All such systems need to be periodically reviewed through the controlled amendments protocols.

 

[Mel]

I seem to remember a case where an aircraft crashed because of the maintenance checklist. This was reported to say. “ Remove the pin. Check if it is bent, if so replace it”. The technician removed the pin, saw that it was indeed bent and so replaced it into the place from which he had removed it. Hence completely following the misleading protocol. This story may be apocryphal, but is entirely plausible.
Mel

 

[Sam Vimes]

In a similar vane....

I use Gillette Shaving Foam. Push the front of the nozzle down and it dispenses the foam.

Last week bought a new can. Pushed down front of nozzle and nothing. Pushed harder, a small dribble. Put it down on a surface and used both hands...thumbs...a slightly smaller amount dispensed but usable.

Two days later realised that you now have to push the back of the nozzle button, not the front as previously.

Should I contact customer support and ask them to mark the nozzle with a I and O?

 

[otherclive]

In a similar vane....

I use Gillette Shaving Foam. Push the front of the nozzle down and it dispenses the foam.

Last week bought a new can. Pushed down front of nozzle and nothing. Pushed harder, a small dribble. Put it down on a surface and used both hands...thumbs...a slightly smaller amount dispensed but usable.

Two days later realised that you now have to push the back of the nozzle button, not the front as previously.

Should I contact customer support and ask them to mark the nozzle with a I and O?

Or supply an Owners Guide perhaps?

 

[Dustydog]

Should I contact customer support and ask them to mark the nozzle with a I and O?

Yes. Probably production line maintenance or supplier mistake with the nozzles not being checked per ISO?
If people don't tell how can a mistake be remedied?