PowrTouch mover not engaging using remote

[skierhughes]

Hi All,
I've recently bought a caravan, after not having one for about 15 years.
It has a PowrTouch mover fitted and I am having trouble getting it to engage using the remote control.

I sent PowrTouch an email, but I've had a notification back that the email has been deleted without being read, charming.

I thought I'd post on this forum to see if the good people here would be able to help!

Here is the email, it covers everything I think. It's a 2002 caravan and the mover is not new, but looks cleanish, probably not as old as the van.
I have downloaded the instruction manual and fault finder guide.
If you need further info, just shout out. I think it is an evolution single axle mover, going by the box and the various instructions I've found.

Hi,

I've just bought a second hand caravan with a powrtouch mover fitted.

I have two problems.

I follow the instructions to actuate the rollers, press button E and hold, then press button B and release both, but nothing happens with the rollers. I hear a click from the box and both the red and green lights are both on. The red led by button B also flashes.

I can manually move the rollers with my lever, and when this is done, the remote control will control the caravan and it moves in all directions fine. APART from when pressing button B I'd expect the van to move forward but it goes backwards.

Now, this has made me think, would I need to press and hold button E and then press button H and release, to engage the rollers? I've not tried this in case it makes matter worse.

After moving the van I then tried to disengage the rollers but I had the same result as trying to engage them, as in nothing happened and the two lights on the box were on solid and the red led by button H flashed.

I'm not sure how to find the serial number to assist you with age and model of mover. If you need to know, if you could tell me how to find it I'll sort that.

Looking at the online instructions, it says if the mover is fitted in front of the wheels to wire it one way and if they are fitted behind to fit them the other way round and to refer to illustration 6A1, but none of the diagrams are labelled 6A1, so I'm not sure what wires I should be looking at. My thinking is, reversing these wires would make the mover move forwards when pressing button B. I may be wrong! If I am correct, could you point me to diagram 6A1. My mover is fitted to the front of the wheel.

I can't find an error where both red and green lights are on continuously, only flashing.
The battery is a 90Ah one, but is relatively new and holding a good charge, and has moved the caravan around fine.

Looking online I see that some people have said their movers become much easier to engage after being lubricated, but I can't see a portion in the instructions as to how to do this, I can only find a portion saying coat with wax oil to prolong it's life and then cleaning instructions, maybe you could let me know how to lubricate the mover.

Thank you in advance,

Graham

 

[Dustydog]

It’s probably something very simple. But not seeing it makes it harder. I doubt there is any mis wiring at this stage. Have you checked ALL connections especially those to the engaging motors?

I have had the need of help before and found a telephone call to a human being at Powrtouch solved my issue rapidly. Give them a call

Contact - Powrtouch

www.powrtouch.com

 

[skierhughes]

Cheers Dustydog,
I have checked all connections in the van, but not got underneath to see if there are any at the mover side that are open.
I have the van being serviced in a couple of weeks now, so if I have no joy he may well be able to help.

I'll try calling them in the meantime though.

 

[birdman101]

If you have the model with a lever to actuate onto tyres,it will not actuate the roller onto tyres using a remote. The auto engage is a different model and also a different remote control.

 

[skierhughes]

If you have the model with a lever to actuate onto tyres,it will not actuate the roller onto tyres using a remote. The auto engage is a different model and also a different remote control.

Weird, going by the instruction manual the remote I have is for actuating the rollers and the box has the extra bit for remote actuation

 

[birdman101]

If you can engage rollers onto tyres with the lever wrench then that remote control is is also for the manual model. No way will that put the rollers onto the tyres. The top window with the arrows is for adjusting the speed the caravan moves,

 

[Mel]

I am not technical so my first go to solutions are usually basic; so please don’t be offended:
1. Is the battery in the handset OK?
2. Are the terminal connectors on the leisure battery on tight ( we had a non working motor mover and it was because the terminal connection)
3. Have you tried standing in different places. One of our vans had a bit of a soggy spot.
4. It could be the motor that moves the roller on that has gone. We have had this issue on an old van. Replaced by Powrtouch.
Good luck
Mel

 

[otherclive]

I had a lever type Powrtouch mover and what stopped it moving were poor and corroded connections into the motors, exacerbated by cracked rubber gaiters. So I removed the cables and cleaned everything making sure the connections were clean and tight. I then used electricians waterproof putty to seal around the cable entry areas. The wrapped the front section of the motors including cable entry in silicone waterproof self amalgamating tape. Finally being a belt and braces sort I put some zip ties around it. Dispensing totally with the OEM type of gaiters.

 

[borderbilly]

If you can engage rollers onto tyres with the lever wrench then that remote control is is also for the manual model. No way will that put the rollers onto the tyres. The top window with the arrows is for adjusting the speed the caravan moves,

Correct, my remote is same as above.

 

[skierhughes]

If you can engage rollers onto tyres with the lever wrench then that remote control is is also for the manual model. No way will that put the rollers onto the tyres. The top window with the arrows is for adjusting the speed the caravan moves,

I've read the manual for using the mover that came with it. It seems odd that I have a manual that tells me how it works remotely but not manually, and a remote for remotely engaging the rollers, unless the same remote is used for both types.
This is my first mover, so I have no other experience, so bow down to yours on the matter.

I'll just use it manually if I need to and in the mean time I'll see if I can call them and find out for sure.

I understand what all the buttons and windows are for, the manual is quite clear on that count.

Thanks.

 

[skierhughes]

Correct, my remote is same as above.

aha, maybe I should read all replies before then making my replies

Thanks for that confirmation.

 

[skierhughes]

I am not technical so my first go to solutions are usually basic; so please don’t be offended:
1. Is the battery in the handset OK?
2. Are the terminal connectors on the leisure battery on tight ( we had a non working motor mover and it was because the terminal connection)
3. Have you tried standing in different places. One of our vans had a bit of a soggy spot.
4. It could be the motor that moves the roller on that has gone. We have had this issue on an old van. Replaced by Powrtouch.
Good luck
Mel

Thanks for the reply, it appears mine is a manual engaging mover, but in answer to your points.
1. Yes, I put a new one in and it moves the van perfectly and does everything else the manual says it should do.
2. Yes, I checked this. As the mover works perfectly when engaged manually, this is also possibly not a problem.
3. Yes. I have stood around and about, inside the van, outside to see if anything happens. Again, the mover works perfectly when manually engaged.
4. The mover works fine when engaged, but I guess if it can be remotely engaged as well as manually, the motor which does the engagement could have failed. Though, it appears, the mover will either be remote or manual, not both, so mine should be manual only as it has a manual lever.

Thanks anyway, as this is new to me, never had a mover before.

 

[skierhughes]

I had a lever type Powrtouch mover and what stopped it moving were poor and corroded connections into the motors, exacerbated by cracked rubber gaiters. So I removed the cables and cleaned everything making sure the connections were clean and tight. I then used electricians waterproof putty to seal around the cable entry areas. The wrapped the front section of the motors including cable entry in silicone waterproof self amalgamating tape. Finally being a belt and braces sort I put some zip ties around it. Dispensing totally with the OEM type of gaiters.

Is this - you had a manual engaging mover which you could manually engage?
If so, I can manually engage mine.

Or, did yours have both manual and remote engagement and you had the same problem as me, you could manually engage the roller but not remotely?
Or
You could manually engage the rollers but you had trouble then moving it?

I can't quite be certain from what you are saying and others have said it will only be one or the other, not both????

 

[skierhughes]

If you have the model with a lever to actuate onto tyres,it will not actuate the roller onto tyres using a remote. The auto engage is a different model and also a different remote control.

Here is my mover, in case it helps.