We joined Mayday through the Caravan Club at the beginning of the year. On our way to our holiday destination the caravan snaked and rolled onto its side. This was on the M6 so, after calling the Police, we phoned Mayday. We had not been in this situation before (!) and the friendly voice we got on the phone (after offering to call us back on the mobile) was very welcome.
The Police organised recovery, but Mayday gave us several options. They said that if the car was damaged (it wasn't) they would either take us to our intended destination or home. They also offered to pick up the van and take this home for us. At this point they suggested that the chances of a van not being a right off in this situation were very slim. They even suggested that we probably wouldn't want it on our driveway reminding us of the holiday we didn't get! So, on their advice we left it alone and let the insurance company sort out the rest.
Although we never saw a breakdown truck, the service was second to none. We were treated with sympathy and respect by two seperate operators that knew exactly what they were talking about at a time that we really needed it.
I would obviously hope thst no-body has a similar experience, but the way we were treated that day will secure our premium for many years to come. I think that when we took out the policy, they were about the cheapest too!