Service costs of our towing car - Mitsubishi Shogun Sport - h...

[Paul_374340980]

When within the warranty period (usually 3 years) you are entitled to get your vehicle serviced by any competent person, you dont even have to use genuine parts - and your 3 year manufacturers warranty is still valid - no argument. Its Goodwill we are talking about. If your car packs up AFTER the manufacturers warranty expires and you do not have a main dealer service history, why the hell should the manufacturer or main dealer help you.....you really are up s... creak without a paddle and rightly so!

The sale of goods act will not help you in any way, especially after 3 years of use!!! How wrong you are.

I am an Aftersales Director of a Motor group who cover 5 Franchises, so without getting in to personal arguments or squabbles, I know my stuff....its something I deal with every day. Try it for yourself....just make the call to the manufacturer or dealer....tell them your engine has failed...tell them you dont have a manufacturer / main dealer service history....and wait for the reaction!! Ouch Big Bills all round for you....but hey you saved a hundred quid on your service!!! I see it every day!!....and smile!

Hello Mr Lightspeed

so you're telling me that the block exemption regulations don't mean anything ? you should go to the office of fair trading website and read about block exemption, I work for an independant garage and my interpretaion of this document is obviously different to yours as you are an "Aftersales director". Why not go to the following website and you can read it in simple terms and you might even find yourself a good independant garage. http://www.autosafe.org/block-exemption.asp

 

[Surfer]

The item that failed on the vehicle was of poor quality and not up to standard. The same could apply if the engine / gearbox failed due to poor design. If you want to read up on this aspect find a Lnadrover forum and make inquiries. A cheap seal was failing causing the engine on some Landrovers to seize. Design fault therefore Landrover had to cough up for the repair. Do you have a particular issue with a vehicle or a caravan?

 

[ProfJohnL]

Without getting into the nitty-gritty of the situations above, it seems there is some misunderstanding regarding warranty and manufacturer gurantee. They are different. Warranty is yours by rights afforded under SOGA, and is the sole responsibility of the sellers. It is not limited to a fixed term but depending on the product the limits of liability on the seller diminish with time, and or wear and tare. In practice 6 years is about the maximum where a case may be have a chance of being pursued.

SOGA is not only binding on the seller but it places the customer on notice that the product must not have been abused as this may have contributed to the fault. The customer must also allow the seller proper access to the product to enable speedy repair or replacement where that is a reasonable course to resolve the fault.

It is important to note that SOGA refers to the seller, for many products this would be the retailer/dealer, but it can be the manufacture if they sold the product direct.

The Manufactures guarantee whilst it may look similar to a warranty it is different in so far it is a gift from the manufacturer. They are not obliged to offer it and they can apply limits and clauses that may restrict how it can be accessed or maintained. It can be time limited. It does nothing to diminish the consumers rights under SOGA.

 

[seth1]

interesting one,and i hope someone can help,if vehicles dont go back to the dealer for a check up,how does the service light get turned of,if only the dealer has the diagostic tool to do the job.

 

[Surfer]

interesting one,and i hope someone can help,if vehicles dont go back to the dealer for a check up,how does the service light get turned of,if only the dealer has the diagostic tool to do the job.

Generally these lights are turned of by using a sequence of switches in the car. I had that issue with my Volvo S80. On the Surf you have to remove the speedo and move a screw from one slot to another. Either way it is a pain but can be done without taking the vehicle to a dealer!

 

[Surfer]

Just an update. As I couldn't get any satisfaction from the dealer I took aim at Toyota GB and after investigation they have agreed ot full refund for the repair and to do the other two repair free of charge. So top marks to Toyota for listening to the man in the street and not siding with a franchised dealer. Wish some caravan manufacturers would do the same as Swift are the only ones at present.