Swift Group Part Numbers

[Kevin_374544987]

Apologies for my first post being a gripe!

I'm getting seriously disillusioned with my dealer and also with the manufacturer.

I have a 2009 Sterling Europa 530 which has developed stress cracks in the wall panels of the shower cubicle.

The first one was noticed by the dealer during it's service 4 months ago. It was determined that a replacement "shower cubicle" was required under warranty. The dealer had to wait many weeks before being supplied with the part number to allow them to initiate a warranty claim. Ultimately it took 10 weeks for the repair to be completed. I say repair because what was done was not to replace the "shower cubicle", but just to bond a new shower wall over the top of the original.

Unfortunately, in the course of this repair, further cracks were discovered to the opposite wall and the roof panel. A further warranty claim would be required for this. To date, I've been waiting a further 4 weeks for action. Part numbers have been requested from Swift: They've responded with one but not the other. On contacting them myself, I was told they still couldn't produce the number.

My question is: Is there anywhere (or anyone) who can supply this information so that I can at least get the claim process started?

Kevin

Initially posted in Buyer Forum

 

[johnwendy]

Hi Kevin,

I suggest you post again in the General section as the boys from Swift do seem to pick up on there a bit quicker, they have always got back to us very quickly. We were very pleased with the help they gave us when faced with a problem.

Hope you get things sorted soon

Wendy

 

[James_374408700]

Kevin,

My local dealer told me he ordered a new shower cubicle and when it arrived it would not fit through the door of the caravan.

Quite often in manufacture everything is fitted and the roof put on last.

This could be the reason why you are having problems!

Jim

 

[SwiftGroup_374327846]

Hi Kevin,

Firstly, sorry for the ongoing delays. If you can drop me an e-mail, with your chassis number, name and dealer name, I can certainly look into why it is taking so long to obtain part numbers.

Thanks,

Ash

technicalsupport@swiftleisure.co.uk

 

[Kevin_374544987]

Hi Jim,

Yes I realise this. My initial thought on being told the cubicle was to be replaced was that I didn't fancy the idea of half the van being de-constructed to allow this! Research showed that cladding with a new panel seemed to be the normal fix in this situation, which I have to admit, although it's not as it should be, it's probably my preferred option. As long as it's the manufacturers normal practise, then it shouldn't affect any future warranty claim or trade-in value.

Cheers

Kevin

 

[Kevin_374544987]

Ash,

Thanks for the response.

I have emailed you the info.

Kevin

 

[Northwood]

Kev,

You have every right to ask for a new caravan.

Swift should take your van back into the factory and repair it at their cost.

If they have to sell it on as used, then the loss is theirs.

The term fit for purpose comes to mind.

You purchased a new caravan to be used, not to be parked up awaiting repair. To blame the repair delay on a reference number is sad to say the least. Do not except a retro fit shower panel. Experience tells me This will be picked up on resale.

The evidence would prove that componants used have failed and therefore your caravan needs to be re-called.

If it was your fault, then fine, you would have no alernitive other than to except. But that is not the case.

Come on Swift show us you care about your customers.

Your Chance to prove you do.

 

[Kevin_374544987]

Kev,

You have every right to ask for a new caravan.

Swift should take your van back into the factory and repair it at their cost.

If they have to sell it on as used, then the loss is theirs.

The term fit for purpose comes to mind.

You purchased a new caravan to be used, not to be parked up awaiting repair. To blame the repair delay on a reference number is sad to say the least. Do not except a retro fit shower panel. Experience tells me This will be picked up on resale.

The evidence would prove that componants used have failed and therefore your caravan needs to be re-called.

If it was your fault, then fine, you would have no alernitive other than to except. But that is not the case.

Come on Swift show us you care about your customers.

Your Chance to prove you do.

I agree with your comments on fit for purpose etc, but if it's proving to be this difficult to get a part number, then imagine trying to get a new van out of them!

Seriously though, I think the manufacturer is under an obligation to rectify the problem. If his official solution is a replacement panel then it's unlikely to be able to force anything else. If this subsequent repair fails, then I would expect that's the time for further action.

An offical manufacturer's warranty repair should be accepted as "good as new" on resale.

After contacting Ash, he was able to supply the part number to me within a matter of hours. Makes me wonder what the dealer has been doing for the last 4 weeks. (Thanks Ash.)

I just hope the time taken to supply and fit it is equally rapid.

Kevin