When a car become beyond economical repair?

[Buckman]

9 years. But if it had covered an average annual mileage rather than a low one the fault would have manifested itself before expiry of the 7 year warranty .
Well that’s my theory. Will keep you posted

I am not sure, but if it is an inherent fault it should still be covered for a manufacturers repair whether or not using SOGA or CRA 2015?

Our Jeep which is now almost 7 years old is having the complete fuel system replaced this Friday FOC due to an inherent fault that was there from day one and we are the 3rd owner. You may also recall that last year I had the bonnet replaced FOC by Jeep UK due to an inherent fault.

I suggest contacting Which Legal Services for advice. First phone call is normally free.

 

[Dustydog]

I am not sure, but if it is an inherent fault it should still be covered for a manufacturers repair whether or not using SOGA or CRA 2015?

Our Jeep which is now almost 7 years old is having the complete fuel system replaced this Friday FOC due to an inherent fault that was there from day one and we are the 3rd owner. You may also recall that last year I had the bonnet replaced FOC by Jeep UK due to an inherent fault.

I suggest contacting Which Legal Services for advice. First phone call is normally free.

Check your mailbox 😉

 

[otherclive]

I am not sure, but if it is an inherent fault it should still be covered for a manufacturers repair whether or not using SOGA or CRA 2015?

Our Jeep which is now almost 7 years old is having the complete fuel system replaced this Friday FOC due to an inherent fault that was there from day one and we are the 3rd owner. You may also recall that last year I had the bonnet replaced FOC by Jeep UK due to an inherent fault.

I suggest contacting Which Legal Services for advice. First phone call is normally free.

That’s interesting, where can I find background reading on inherent faults, and was it a battle to get the Jeep fuel system addressed.

 

[Gafferbill]

.....I have a 2016 1.6 diesel Ceed which was bought 2nd hand as a keeper.

I would mail order used replacement parts with DIY fitment or pay to get them fitted.
I had to fit a used driver's door switches console
(£35 delivered)
....... a massive saving over new!

 

[Dustydog]

.....I have a 2016 1.6 diesel Ceed which was bought 2nd hand as a keeper.

I would mail order used replacement parts with DIY fitment or pay to get them fitted.
I had to fit a used driver's door switches console
(£35 delivered)
....... a massive saving over new!

All things being equal I fully agree Bill and that is a route I have used before.
The problem here is that our 2015 Kia had a model history of failed DRL. They changed the design early 2016 putting all the electronics on the outside instead of inside the sealed lamp unit.
Yes the are available as you say but at the age I’m looking out any used ones are as likely to be close to failing as mine. It’s a real faff to get them out although Hutch reckons he could strip the whole front down fairly quickly!

 

[JTQ]

They changed the design early 2016 putting all the electronics on the outside instead of inside the sealed lamp unit.

Would retrofitting the "upgrade" lights together with the appropriate control electronics not be an option?
Or is the change way more involved than that?

 

[Dustydog]

Would retrofitting the "upgrade" lights together with the appropriate control electronics not be an option?
Or is the change way more involved than that?

It is possible but the cost would not be economic.

New wiring harness, changes to the ECU, new lights , probably dearer than the OEMs .

But your idea may work with Bill’s suggestion but still more expensive than the Wakefield repair scenario.

I hope to know more next week and will give a detailed explanation of the final chosen route.

 

[Dustydog]

That’s interesting, where can I find background reading on inherent faults, and was it a battle to get the Jeep fuel system addressed.

If it can be proven an Inherent or Latent Defect was present at the original point of sale both SoGA and CRA trigger. The timescales under Inherent Defects Law will make the Manufacturer liable.
It’s not easy as you the Consumer have to prove the original defect. In my case there are now
Hundreds of well documents cases proving the failures

The Manufacturer soon became of the issue and redesigned the lights for all future new models.

They chose not to do a Product Recall on the basis they already offered 7 year Warranty.

Most people don’t fully appreciate their legal rights hence some fell through the net and why so many DIY perfectly good fixes came on the market.

You may recall a number of different Product Recalls on appliances and foodstuffs over the years. All had an inherent defect at the point of sale.
Things like Central Heating gas valves were a safety critical item and had to be addressed rapidly for obvious reasons. It cost a shed load of money shared by the Italian valve manufacturer and the U.K. manufacturer.

I’ll know more next week hopefully and will fully brief you

 

[otherclive]

If it can be proven an Inherent or Latent Defect was present at the original point of sale both SoGA and CRA trigger. The timescales under Inherent Defects Law will make the Manufacturer liable.
It’s not easy as you the Consumer have to prove the original defect. In my case there are now
Hundreds of well documents cases proving the failures

The Manufacturer soon became of the issue and redesigned the lights for all future new models.

They chose not to do a Product Recall on the basis they already offered 7 year Warranty.

Most people don’t fully appreciate their legal rights hence some fell through the net and why so many DIY perfectly good fixes came on the market.

You may recall a number of different Product Recalls on appliances and foodstuffs over the years. All had an inherent defect at the point of sale.
Things like Central Heating gas valves were a safety critical item and had to be addressed rapidly for obvious reasons. It cost a shed load of money shared by the Italian valve manufacturer and the U.K. manufacturer.

I’ll know more next week hopefully and will fully brief you

Thanks for the information. One of the benefits of the web is that these kind of defects now have less places to hide especially with car forums too.

 

[Buckman]

That’s interesting, where can I find background reading on inherent faults, and was it a battle to get the Jeep fuel system addressed.

Not at all. They notified us. The bonnet initially I had to use CRA 2015 until research showed it was an inherent fault at which point Jeep UK became liable.

If the Kia was bought on HP even though the HP was paid off years ago according to WLS the HP company can still be held liable for an inherent fault.

 

[otherclive]

Not at all. They notified us. The bonnet initially I had to use CRA 2015 until research showed it was an inherent fault at which point Jeep UK became liable.

If the Kia was bought on HP even though the HP was paid off years ago according to WLS the HP company can still be held liable for an inherent fault.

Thanks, I will store that one for possible future use.

 

[JTQ]

It is possible but the cost would not be economic.

New wiring harness, changes to the ECU, new lights , probably dearer than the OEMs .

I was assuming doing it using kit from a vehicle breaker, rather than new stuff sourced from a dealer.

Hopefully you soon have a solution.

 

[RogerL]

Not at all. They notified us. The bonnet initially I had to use CRA 2015 until research showed it was an inherent fault at which point Jeep UK became liable.

If the Kia was bought on HP even though the HP was paid off years ago according to WLS the HP company can still be held liable for an inherent fault.

So it's just a manufacturers recall, in effect - same as rusty suspension on mk1 Kia Sorentos, fixed under recall at any age.

 

[Buckman]

So it's just a manufacturers recall, in effect - same as rusty suspension on mk1 Kia Sorentos, fixed under recall at any age.

The petrol issue was a recall, but not the bonnet. I had to demonstrate it was an inherent fault there from day one.

 

[Hutch]

All things being equal I fully agree Bill and that is a route I have used before.
The problem here is that our 2015 Kia had a model history of failed DRL. They changed the design early 2016 putting all the electronics on the outside instead of inside the sealed lamp unit.
Yes the are available as you say but at the age I’m looking out any used ones are as likely to be close to failing as mine. It’s a real faff to get them out although Hutch reckons he could strip the whole front down fairly quickly!

Maybe not your year , but they are mostly the same.

View: https://youtube.com/shorts/QvnuhgOwwGg?feature=shared

 

[otherclive]

Our Kia Dealer has just confirmed Kia Customer Care recognise our problem is a well known issue and as a gesture of goodwill they will do all the repairs foc. I will also get my diagnostic fee refunded.

The works will be carried out next week while I wait, about two hours.

You really have to hand it to Kia their approach to Customer Care is second to none . They genuinely care and I must say have always answered all by emails within minutes !👏👏
I must also congratulate Chippenham Motor Company for their part which has been exemplary.

As Buckman has proven previously CRA and CC Sect 75 will still protect you especially where you can demonstrate the product had an inherent latent defect at the point of original sale.
If anyone is looking for a new or used Kia let me know and I’ll put a good word in for you with CMC . They do occasionally offer thank you voucher which you can have😉😎

That’s a fantastic outcome. Will they be repaired or replaced given what the Master Tech proposed.

I’ve always been very satisfied with the level of service provided by Chippenham Motor Company and my three Kia’s. Although apart from the 2017 Rio driver seat leveller ratchet failing I’ve not had any other issues. I bought my Gen 1 Sorento to replace a Discovery 2 which was a bag of nails. A deciding factor in favour of the Sorento was the fact that in the USA Kia gave them 10 year warranty and 100k miles. It really was God’s gift to caravanners.

 

[Steve1962]

That’s a fantastic outcome. Will they be repaired or replaced given what the Master Tech proposed.

I’ve always been very satisfied with the level of service provided by Chippenham Motor Company and my three Kia’s. Although apart from the 2017 Rio driver seat leveller ratchet failing I’ve not had any other issues. I bought my Gen 1 Sorento to replace a Discovery 2 which was a bag of nails. A deciding factor in favour of the Sorento was the fact that in the USA Kia gave them 10 year warranty and 100k miles. It really was God’s gift to caravanners.

I bought our Sportage from there - another very satisfied customer.

Steve

 

[Dustydog]

Due an error on my part here is my original post.

Our Kia Dealer has just confirmed Kia Customer Care recognise our problem is a well known issue and as a gesture of goodwill they will do all the repairs foc. I will also get my diagnostic fee refunded.

The works will be carried out next week while I wait, about two hours.

You really have to hand it to Kia their approach to Customer Care is second to none . They genuinely care and I must say have always answered all by emails within minutes !👏👏
I must also congratulate Chippenham Motor Company for their part which has been exemplary.

As Buckman has proven previously CRA and CC Sect 75 will still protect you especially where you can demonstrate the product had an inherent latent defect at the point of original sale.
If anyone is looking for a new or used Kia let me know and I’ll put a good word in for you with CMC . They do occasionally offer thank you voucher which you can have😉😎

 

[Buckman]

Due an error on my part here is my original post.

Our Kia Dealer has just confirmed Kia Customer Care recognise our problem is a well known issue and as a gesture of goodwill they will do all the repairs foc. I will also get my diagnostic fee refunded.

The works will be carried out next week while I wait, about two hours.

You really have to hand it to Kia their approach to Customer Care is second to none . They genuinely care and I must say have always answered all by emails within minutes !👏👏
I must also congratulate Chippenham Motor Company for their part which has been exemplary.

As Buckman has proven previously CRA and CC Sect 75 will still protect you especially where you can demonstrate the product had an inherent latent defect at the point of original sale.
If anyone is looking for a new or used Kia let me know and I’ll put a good word in for you with CMC . They do occasionally offer thank you voucher which you can have😉😎

Well done on persevering. My wait for recall on Jeep is about 5 hours and very little to do or see in the area. They have loaned me an EV, but maximum range is 150ml so probably not enough to get home and back. Stuck in Kidlington. LOL! 😄

 

[Beachball]

Due an error on my part here is my original post.

Our Kia Dealer has just confirmed Kia Customer Care recognise our problem is a well known issue and as a gesture of goodwill they will do all the repairs foc. I will also get my diagnostic fee refunded.

The works will be carried out next week while I wait, about two hours.

You really have to hand it to Kia their approach to Customer Care is second to none . They genuinely care and I must say have always answered all by emails within minutes !👏👏
I must also congratulate Chippenham Motor Company for their part which has been exemplary.

As Buckman has proven previously CRA and CC Sect 75 will still protect you especially where you can demonstrate the product had an inherent latent defect at the point of original sale.
If anyone is looking for a new or used Kia let me know and I’ll put a good word in for you with CMC . They do occasionally offer thank you voucher which you can have😉😎

That a great outcome by your kia dealer getting it repaired and another satisfied customer

 

[Dustydog]

This morning I enjoyed the tea machine at Chippenham Motor Company for three hours whilst the “warranty”work was carried out on our 9 year old Kia Cee’d .
I was well looked after by the staff at regular intervals.

Both head lights DRL are now perfect with new PCBs. I believe they did the “Wakefield Job”.👍

They converted me! If I didn’t tow and with a couple of exceptions there are Kia EVs that I could live with.BUT home charging is essential to make the maths work.
The Kia EV 9, is a beast , a bit bigger than the Sorento, does 400 miles per charge. 7 years warranty.
And here is the punch line . Kia Warranty. Why would you buy anything else??
What a disaster the caravan industry can’t even get close.

When the caravan and Touareg give up a Kia will be welcome to our house. Absolutely brilliant customer care👏👏👏

 

[otherclive]

That’s a good outcome for you, years of good service to come for the Ceed.

I’ve had two Kia’s from CMC, and a third one looked after by CMC, and a Volvo xc70 and Skoda Superb estate from their “sister” company about 1 mile away. Always found their service excellent, When we decided to change the Xceed we looked at the Sportage but didn’t like its restricted visibility, otherwise that would have probably been our choice. But when the Rio comes up for a change CMC will be first port of call..

 

[RogerL]

This morning I enjoyed the tea machine at Chippenham Motor Company for three hours whilst the “warranty”work was carried out on our 9 year old Kia Cee’d .
I was well looked after by the staff at regular intervals.

Both head lights DRL are now perfect with new PCBs. I believe they did the “Wakefield Job”.👍

They converted me! If I didn’t tow and with a couple of exceptions there are Kia EVs that I could live with.BUT home charging is essential to make the maths work.
The Kia EV 9, is a beast , a bit bigger than the Sorento, does 400 miles per charge. 7 years warranty.
And here is the punch line . Kia Warranty. Why would you buy anything else??
What a disaster the caravan industry can’t even get close.

When the caravan and Touareg give up a Kia will be welcome to our house. Absolutely brilliant customer care👏👏👏

It's all down to the attitude of the particular dealer - other Kia dealers aren't as good and keep their warranty work to a minimum by turning down warranty claims without any reference to Kia UK.

You seem to have a good one near you, so keep supporting them.

High mileage users find the Hyundai warranty better as it doesn't have a 100,000 mileage limit - but it's only for 5 years

 

[Dustydog]

Don’t forget Kia HO Customer Care Manager played a major role here

 

[Beachball]

it sounds like you have good Kia Dealer and covered you new lights under warranty, and customer care was excellent ,🙏