Ive just had my senator serviced by the suppling dealer and i would like to Know if they adhere to a schedule (as per car dealers).if so,where can i view a copy? as you can guess i was very unimpressed with some aspects of the workmanship.
1st year service
- Thread starter tonybur
- Start date
Many dealers have a preprinted schedule that they give you. It is basically a series of boxes that are ticked off as the majority of the service is a 'check that it functions' deal. They do not actually remove anything for checking apart from the brake drums. Unfortunately the majority of what you are paying for, is for someone else to tell you what you probably already know, but that is the system the manufacturers and dealers have come up with to relieve you of cash.
Check what exactly your Warranty covers you for and then decide if it is worth continuing with, and if not, get a reputable independent servicing agent to do the work.
Check what exactly your Warranty covers you for and then decide if it is worth continuing with, and if not, get a reputable independent servicing agent to do the work.
Hi Anthony.
I got my bailey serviced in November and it was its first service. Workshop gave me a check list with all the service items listed just as you get with a car service, also a damp report. This was from a bailey dealer, technician also signed worksheet to say service had been carried out.
So i would think you should have got the same.
Dougie.....
I got my bailey serviced in November and it was its first service. Workshop gave me a check list with all the service items listed just as you get with a car service, also a damp report. This was from a bailey dealer, technician also signed worksheet to say service had been carried out.
So i would think you should have got the same.
Dougie.....
Damian
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I do not understand why you are asking where you can view the service schedule.
You should have been given a full Annual Service check list with all the items and results of the testing, you should also hav ebeen given a Damp Report with the readings taken in all th erecommended testing locations.
If you were given nothing, then there is something very wrong.
You should have been given a full Annual Service check list with all the items and results of the testing, you should also hav ebeen given a Damp Report with the readings taken in all th erecommended testing locations.
If you were given nothing, then there is something very wrong.
if they are a member of the approved workshop scheme they should be working to this AWS service schedule
- Mar 14, 2005
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Thank you Read for the sight of the schedule.
I note that the document reference points to it being produced by the AWS scheme 15 Sep 2009 and so not your own creation.
It raises a few questions - perhaps you could enlighten us as to how your company tackles these issues.
Nose weight. As most dealers recommend emptying the caravan of personal belongings prior to service, What value is there in measuring and recording the nose weight. From a technical point of view you will not know what height the towball is on the customer's car when it is loaded for towing.
Age of tyres, the general rule is now five years not Seven.
Brakes, there is the debate about drums whether to remove or not. How do your technicians check the correct operation of the brakes? Do you check the brake efficeinecy?
How do you check the charger output rate?
Glaring errors that show it was not proof read by professionals
What does the "9" refer to in the heading of the gas sections?
All self respecting gas fitters know that you do not check for leaks - you check for gas soundness!
I note that the document reference points to it being produced by the AWS scheme 15 Sep 2009 and so not your own creation.
It raises a few questions - perhaps you could enlighten us as to how your company tackles these issues.
Nose weight. As most dealers recommend emptying the caravan of personal belongings prior to service, What value is there in measuring and recording the nose weight. From a technical point of view you will not know what height the towball is on the customer's car when it is loaded for towing.
Age of tyres, the general rule is now five years not Seven.
Brakes, there is the debate about drums whether to remove or not. How do your technicians check the correct operation of the brakes? Do you check the brake efficeinecy?
How do you check the charger output rate?
Glaring errors that show it was not proof read by professionals
What does the "9" refer to in the heading of the gas sections?
All self respecting gas fitters know that you do not check for leaks - you check for gas soundness!
ive just read the aws schedule and its very similar to the bailey alutech schedule.my main bone of contention was post service the clock didnt work(battery) and smoke alarm (ditto).
i phoned the dealer and got the "we don't check clocks" answer etc etc. they do promise to forward the checklist etc. i spoke to bailey and the dealer and both said the smoke alarm wasnt a safety item. I am sure this a comunication error as their checklist has the three fire items on it.
i phoned the dealer and got the "we don't check clocks" answer etc etc. they do promise to forward the checklist etc. i spoke to bailey and the dealer and both said the smoke alarm wasnt a safety item. I am sure this a comunication error as their checklist has the three fire items on it.
Did i read it right , empty the van before a service !!!. No chance , last time i swaped the van took me a week to empty and refill, the main quantity was put in by the wife , god knows why cos most of it never moves.
me again
i'd just like to amplify my concern as this is the first time ive actually had a caravan serviced
i wasnt charged for 1 shot nuts so from this i must assume the brakes have not been stripped either
they are an AWS member
they also did nothing to the motor mover,i was quite surprised by this as surely there is an annual service requirement?
Im not upset about spending money to have it serviced because
i'd just like to amplify my concern as this is the first time ive actually had a caravan serviced
i wasnt charged for 1 shot nuts so from this i must assume the brakes have not been stripped either
they are an AWS member
they also did nothing to the motor mover,i was quite surprised by this as surely there is an annual service requirement?
Im not upset about spending money to have it serviced because
The motor mover is an "extra" item which is not included in the ordinary service. I believe some dealers will service them, but there is an additional charge for that.
Damian
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Just returning to anthonys posting and the part which says "i wasnt charged for 1 shot nuts so from this i must assume the brakes have not been stripped either"
Many workshops do not charge separately for hub nuts, it is included in the cost of the service, so pleased dont assume something. Ask the workshop and when you have facts , that is a different story.
Additionally,as the workshop is being doubted, and safety is the uppermost concern, and Carbon Monoxide was mentioned, did you ask for the fridge to be serviced , which is an extra cost, and IS required to maintain its warranty?
Or is this another posting of put all blame on workshops, regardless of the owner not reading the handbooks supplied with every van?
Many workshops do not charge separately for hub nuts, it is included in the cost of the service, so pleased dont assume something. Ask the workshop and when you have facts , that is a different story.
Additionally,as the workshop is being doubted, and safety is the uppermost concern, and Carbon Monoxide was mentioned, did you ask for the fridge to be serviced , which is an extra cost, and IS required to maintain its warranty?
Or is this another posting of put all blame on workshops, regardless of the owner not reading the handbooks supplied with every van?
As Damian says, a lot of workshops include one shots in the service price, I think this is mainly to help members of the public who don't understand what one shot nuts and similar items are + some in service reception don't know what one shot nuts are or they do or what they cost.
- Sep 25, 2009
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Like Anthony, I am new to caravanning and as stated in other posts, still waiting for my first van to be delivered. I therefore do not know what 'one shot bolts are' and Martin E it would have been helpful if you had added an explanation for newcomers like me.
Look forward to finding out what they are.
Best regards,
George
Look forward to finding out what they are.
Best regards,
George
George,
This is from AL-KO .....
Note: The flanged hub-nut, located
under the dust cap, used to keep the
brake drum in situ, is a ONE-SHOT
NUT (ie. must only be used once). If
removed it must be replaced with a
NEW flanged nut - torqued to 290
This is from AL-KO .....
Note: The flanged hub-nut, located
under the dust cap, used to keep the
brake drum in situ, is a ONE-SHOT
NUT (ie. must only be used once). If
removed it must be replaced with a
NEW flanged nut - torqued to 290
'One Shot' type nuts and bolts are quite common and allow a tightening torque to be maintained without the need for locking split pins etc. However, as the material on the thread is disturbed when they are used, they cannot be used again safely. The nuts themselves are very cheap in cost.
Using these is not a major issue. What I do feel is extremely irritating is that ALKO have chosen to combine the brake drum and hub as a single assembly, so to remove it, you have to remove the hub each time and the tightening torque at 290 Nm is very high, for most owners to replicate themselves. If ALKO had made the brake drum as a separate item then this could have easily been removed to check the brakes without disturbing the hub, and allowed owners to check and maintain their brakes without the necessity (and expense) of having to go to a dealer each time. The fact that the only adjustment hole is on the back side of the hub plate is even more irritating. Why a hole in the brake drum front was not used, I cannot fathom.
One does wonder if commercial asperations were the main driver behind this negative thinking.
Using these is not a major issue. What I do feel is extremely irritating is that ALKO have chosen to combine the brake drum and hub as a single assembly, so to remove it, you have to remove the hub each time and the tightening torque at 290 Nm is very high, for most owners to replicate themselves. If ALKO had made the brake drum as a separate item then this could have easily been removed to check the brakes without disturbing the hub, and allowed owners to check and maintain their brakes without the necessity (and expense) of having to go to a dealer each time. The fact that the only adjustment hole is on the back side of the hub plate is even more irritating. Why a hole in the brake drum front was not used, I cannot fathom.
One does wonder if commercial asperations were the main driver behind this negative thinking.
- Sep 25, 2009
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Thank you Scotch Lad, appreciate your explanation, which was in line with what I assumed it would be. Does this mean that you have to carry a full spare set in the event of having a puncture and putting the spare on ?
Best regards,
George
Best regards,
George
No, No. You change wheels the same as you would do with a car. Just remember that you only have 2 wheels on the van so it is a lot more unstable. ALKO do give a guide on how to do it using their jack. I use a trolley jack as that has a large footprint for being stuck on a grassy verge.
The hub nuts are not to be removed unless you are getting the brakes or hubs serviced.
Also remember to torque the wheel nuts correctly depending on whether you have steel wheels, or alloys. It is always a good idea to have a trial run somewhere quiet, or on your driveway.
The hub nuts are not to be removed unless you are getting the brakes or hubs serviced.
Also remember to torque the wheel nuts correctly depending on whether you have steel wheels, or alloys. It is always a good idea to have a trial run somewhere quiet, or on your driveway.
- Sep 25, 2009
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Thanks Sproket & Scotch Lad for this additional information. I have purchased the Kojak Scissor Jack and the Halfords Torque Wrench highly recommended by PC, so am already well aware of the possibility of wheels coming loose during transit.
I cannot wait to get the van as its been a long wait since December 3rd when we confirmed our order. I will begin to understand the finer points of all the information I have gained from the Forum, once I get on the road.
Best regards,
George
I cannot wait to get the van as its been a long wait since December 3rd when we confirmed our order. I will begin to understand the finer points of all the information I have gained from the Forum, once I get on the road.
Best regards,
George
- Sep 25, 2009
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"23 Mar 2010 12:25 PM Like Anthony, I am new to caravanning and as stated in other posts, still waiting for my first van to be delivered. I therefore do not know what 'one shot bolts are' and Martin E it would have been helpful if you had added an explanation for newcomers like me.
Look forward to finding out what they are.
Best regards,
George "
Sorry George
You are right, I should have explained.
please accept my apologies.
In a nut shell they are torqued to the correct pressure that exerts the right force on the bearing, if however you re tighten the one shot nut you have no idea what pressure is now going onto the said bearing, so you could be say instead of 330nm be putting 360nm as the thread is pre stretched.
I hope this helps you more than my last post.
Look forward to finding out what they are.
Best regards,
George "
Sorry George
You are right, I should have explained.
please accept my apologies.
In a nut shell they are torqued to the correct pressure that exerts the right force on the bearing, if however you re tighten the one shot nut you have no idea what pressure is now going onto the said bearing, so you could be say instead of 330nm be putting 360nm as the thread is pre stretched.
I hope this helps you more than my last post.
Damian, can you clarify why you should have to ask the dealer to check the fridge on a service? Why should this be any different from say the cooker or water heater? Surely if it is supplied as a fixture when the caravan is built then it should be included in the service.
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