Well I decided to cancel my subscription to both PC and Caravan ( a Warner publication) Here’s how it went.
PC : Tried to log into my account. Kept telling me I had the wrong password ( pretty sure that I didn’t). Checked I had the right email-I did. Hit the reset password link. Sent me a link to my email. Hit the link and it it sent me back to the reset password page. 3 circles of this later, I decided to give up and ring. 15 minutes on hold later I gave up and sent an email and cancelled the direct debit.
Caravan: rang Warner, answered in 2 rings by a human being who put me through to subscriptions. Answered in under a minute by a very efficient lady who took my details, told me when my last issue would be delivered and when the next Direct Debit was due and that I should cancel it with the bank.
The experience could not have been more different. If I decide to re-subscribe, I wonder who I will go with........
mel
PC : Tried to log into my account. Kept telling me I had the wrong password ( pretty sure that I didn’t). Checked I had the right email-I did. Hit the reset password link. Sent me a link to my email. Hit the link and it it sent me back to the reset password page. 3 circles of this later, I decided to give up and ring. 15 minutes on hold later I gave up and sent an email and cancelled the direct debit.
Caravan: rang Warner, answered in 2 rings by a human being who put me through to subscriptions. Answered in under a minute by a very efficient lady who took my details, told me when my last issue would be delivered and when the next Direct Debit was due and that I should cancel it with the bank.
The experience could not have been more different. If I decide to re-subscribe, I wonder who I will go with........
mel