Doesnt say who/where the accident is reported to. Most times the careless person who swings their door into your car, or squeezes past and scratches your car probably are not even aware of what they have done. So I would be reporting it in total ignorance of who didi it, and I am sure that Sainsbury's et al are not going to offer CCTV recordings. I even once managed to put a ding into the side of the Sorento when playing with a grandson. Damage Undone sorted to with paintless dent removal. But I plead guilty M'Lud in that I did not tell the insurer. And I am pretty certain that despite what their posts may say the majority of Forum members would have done the same as I did.