Hi all. I have read on here about the bad service some people have had from e&l insurance so I thought I should let you know how I faired.
My caravan was burnt out by vandals who also while they were at it put most of the windows through in the house of my ex-wife where I kept my caravan.There was nothing left of my caravan although strangely all of the locks were still in place on the shell of the wheels.
I rang the insurance company who at first told me I had cancelled my insurance a few months previous.This set me off in a panic.Then immediately there was an apology when the lady realised I had taken a new one out at the same time.
I was told to download a claims form and send it in via email to help my claim be processed quicker.
After a week had gone by I rang and spoke to a lovely chap called Craig who soothed my fears I had over e&l after reading posts on this forum.
I kept in email contact with Craig over the period of the claim. He always replied to me,it was easier to email as sometimes I couldn't get through by phone unless I called first thing.
In one email I explained I had a caravan holiday booked and needed things sorting by August. Craig explained claims were processed by date order but as I was in a rush he would pull my claim to the top and set things in motion immediately for me. Half an hour later a loss adjuster rang me to talk me through the process. Two weeks later the loss adjuster rang again to make me an acceptable offer.
The whole thing from my first phone call to receiving my cheque took 6 weeks which I feel is not bad at all as they do need to investigate for fraud etc.
So anyone with e&l cover do not be frightened by some of the bad press you may have read about them,
The staff are all superb and they DO pay out in the event you need to use them.
Roll on this time next Friday when I will be in my new Bailey Senator Arizona
Thanks A&L
My caravan was burnt out by vandals who also while they were at it put most of the windows through in the house of my ex-wife where I kept my caravan.There was nothing left of my caravan although strangely all of the locks were still in place on the shell of the wheels.
I rang the insurance company who at first told me I had cancelled my insurance a few months previous.This set me off in a panic.Then immediately there was an apology when the lady realised I had taken a new one out at the same time.
I was told to download a claims form and send it in via email to help my claim be processed quicker.
After a week had gone by I rang and spoke to a lovely chap called Craig who soothed my fears I had over e&l after reading posts on this forum.
I kept in email contact with Craig over the period of the claim. He always replied to me,it was easier to email as sometimes I couldn't get through by phone unless I called first thing.
In one email I explained I had a caravan holiday booked and needed things sorting by August. Craig explained claims were processed by date order but as I was in a rush he would pull my claim to the top and set things in motion immediately for me. Half an hour later a loss adjuster rang me to talk me through the process. Two weeks later the loss adjuster rang again to make me an acceptable offer.
The whole thing from my first phone call to receiving my cheque took 6 weeks which I feel is not bad at all as they do need to investigate for fraud etc.
So anyone with e&l cover do not be frightened by some of the bad press you may have read about them,
The staff are all superb and they DO pay out in the event you need to use them.
Roll on this time next Friday when I will be in my new Bailey Senator Arizona
Thanks A&L