Very wrong.
I try to avoid buying from those who use EVRI.
IMO, they got things wrong by simply changing their name, that made zero difference for me, what I needed changing was and remains the whole integrity of the customer facing delivery service they provide.
Know from the home security system they can dump deliveries without even touching the doorbell.
Where I can't avoid them I now opt for delivery to a local manned pick up point, rather than risk a home delivery.
Whilst not IMO so critical with other couriers, I now lean towards the use of local pick up points, it avoids being about and planning life around deliveries.
Even the planned date can change at short notice, usually earlier if anything, but still that can throw plans.