Great Delivery!
- Thread starter Dustydog
- Start date
- Nov 11, 2009
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No it’s not acceptable, but they have done it to my daughter, the alternative being just to leave it on the front. I try and see what options I have if we are not going to be in. One is throw over back gate if it’s not fragile. The second is to use a pick up point. But I cannot get the options to be acted upon once it’s out for delivery. Perhaps they cannot be uploaded to the drivers phone once they are en route.
Very wrong.
I try to avoid buying from those who use EVRI.
IMO, they got things wrong by simply changing their name, that made zero difference for me, what I needed changing was and remains the whole integrity of the customer facing delivery service they provide.
Know from the home security system they can dump deliveries without even touching the doorbell.
Where I can't avoid them I now opt for delivery to a local manned pick up point, rather than risk a home delivery.
Whilst not IMO so critical with other couriers, I now lean towards the use of local pick up points, it avoids being about and planning life around deliveries.
Even the planned date can change at short notice, usually earlier if anything, but still that can throw plans.
I try to avoid buying from those who use EVRI.
IMO, they got things wrong by simply changing their name, that made zero difference for me, what I needed changing was and remains the whole integrity of the customer facing delivery service they provide.
Know from the home security system they can dump deliveries without even touching the doorbell.
Where I can't avoid them I now opt for delivery to a local manned pick up point, rather than risk a home delivery.
Whilst not IMO so critical with other couriers, I now lean towards the use of local pick up points, it avoids being about and planning life around deliveries.
Even the planned date can change at short notice, usually earlier if anything, but still that can throw plans.
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In the hedge, on nearby farm gate, and usually my neighbors house 2.5 miles away even though he has asked the driver not to leave it in his open garage doorway. Sometimes other farms, or barns, and one time next to a fence in an open field. Other than that 7.6 miles away in the next village - convenient collection point .
I leave them stellar reviews, that's probably why I get such special treatment.
I leave them stellar reviews, that's probably why I get such special treatment.
- Feb 13, 2024
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- Nov 16, 2015
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Never had a problem , the issue at our house is the ring doorbell , it takes ages to activate the internal sounders and the alert on my phone, when it does , the Evri driver is almost back in his van!
- Jul 18, 2017
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We ordered some stuff last week on Monday and it should have been with us on Thursday or Friday at the latest. Yesterday morning I get an email from Evri that they cannot deliver on Monday. I contacted the company from whom we had bought and requested that the order is cancelled and a full refund processed.
Within an hour we get an email from Evri stating item will be delivered on Monday between 1.30-3.30pm. It was left in our storage cupboard by front door, but they never bothered to ring the doorbell. It was only when we got an email advising it was delivered that I checked. Video shows that he walked up and placed the package straight into the cupboard without bothering to knock or ring the doorbell.
We were at home all day yesterday!
Within an hour we get an email from Evri stating item will be delivered on Monday between 1.30-3.30pm. It was left in our storage cupboard by front door, but they never bothered to ring the doorbell. It was only when we got an email advising it was delivered that I checked. Video shows that he walked up and placed the package straight into the cupboard without bothering to knock or ring the doorbell.
We were at home all day yesterday!
I think one of the challenges is that lots of folk expect free or very low cost delivery, the outcome is that delivery service quality is cut to the bone; delivery drivers can have huge number of parcels to deliver in a day and so take short cuts.
Our Evri guy is great, but some of the Amazon drivers leave the parcel without even knocking at the door, you get the email to confirm delivery and then go on a parcel hunt!
Our Evri guy is great, but some of the Amazon drivers leave the parcel without even knocking at the door, you get the email to confirm delivery and then go on a parcel hunt!
Where do I start.
To be honest things have improved somewhat but a couple of months back the final leg of the Evri route were the local Post Offices. Unfortunately some of our items finished up at offices over 80miles away and even on a different Island....from which we were supposed to collect from.
The local Post Offices got inundated with parcels they had to send back because people were not collecting them. They got paid for sorting them but not extra for sending them back. Eventually many of them said no more.
Now a local courier company is the final stage but even so I've had parcels apparently handed to me which I've never got. I know this is not the courier as we know the drivers and they know us.
On one occasion my daughter sent something to us from Amazon. It never arrived but she got a refund as it was returned to Amazon.
Most things are getting through but take much longer than Royal Mail.
To be honest things have improved somewhat but a couple of months back the final leg of the Evri route were the local Post Offices. Unfortunately some of our items finished up at offices over 80miles away and even on a different Island....from which we were supposed to collect from.
The local Post Offices got inundated with parcels they had to send back because people were not collecting them. They got paid for sorting them but not extra for sending them back. Eventually many of them said no more.
Now a local courier company is the final stage but even so I've had parcels apparently handed to me which I've never got. I know this is not the courier as we know the drivers and they know us.
On one occasion my daughter sent something to us from Amazon. It never arrived but she got a refund as it was returned to Amazon.
Most things are getting through but take much longer than Royal Mail.
- Nov 11, 2009
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The rot set in during covid as before that all our parcels were delivered and handed to us, or something different if we had made an alternate choice. For Royal Mail they always hand over, or if not take it back to the local sorting office where it can be retained for 18 days. We are fortunate as our local sorting office is only 15 minutes walk, and can take longer to drive there. Same convenience when returning items too.
Mel
Moderator
- Mar 17, 2007
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Where we used to live the house numbers were a bit confusing and we had a parcel left in the bin of the wrong house. They were away and they only found it some 3 weeks later after we had got a replacement from Amazon.
Yodel used to be the worst, our old house was partly below the level of the pavement that ran alongside. So the wall was 4 ft high on the pavement side but dropped 12ft to our garden. Yodel regularly threw parcels over the wall onto the patio some way below.
Where we live now our Evri driver is great. He is a Caravanner so that explains it!
Mel
Yodel used to be the worst, our old house was partly below the level of the pavement that ran alongside. So the wall was 4 ft high on the pavement side but dropped 12ft to our garden. Yodel regularly threw parcels over the wall onto the patio some way below.
Where we live now our Evri driver is great. He is a Caravanner so that explains it!
Mel
- Jul 18, 2017
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On just about every poll on courier companies, Evri are always bottom of the list and for good reason. I try to avoid companies that use Evri, but it is difficult.
- Jul 19, 2021
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They were Hermes at the time and they delivered £4000 of custom car parts to a friends recycling bin on bin collection day. Great to see that they get no better with a change of name.
I've also had two mobile phones and Jewellery from John Lewis suddenly disappearing from their tracking app when they were a couple of stops away. Never to be found or delivered.
Terrible company
I've also had two mobile phones and Jewellery from John Lewis suddenly disappearing from their tracking app when they were a couple of stops away. Never to be found or delivered.
Terrible company
- Nov 11, 2009
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I think Evri is the new name for Hermes, Yodel being owned by a Polish company. Evri is now part of DHL. Confusing or what? Where has TNT morphed to?
- Jul 18, 2017
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Thanks for the update on Evri. According to Google and AI;
1974: The company began as Grattan Mail Order in Bradford, Yorkshire.
2022: Evri launched after a rebrand from Hermes UK, as the company sought to update its image and operations.
2024: Evri celebrates 50 years of delivering parcels.
2025: Evri acquired DHL eCommerce's UK parcel network to form the Evri Group.
I never knew about then taking over DHL, but does explain a few mishaps we have bene having with DHL deliveries recently.
As for updating their image in 2002 that is a joke as it has gone further downhill!
1974: The company began as Grattan Mail Order in Bradford, Yorkshire.
2022: Evri launched after a rebrand from Hermes UK, as the company sought to update its image and operations.
2024: Evri celebrates 50 years of delivering parcels.
2025: Evri acquired DHL eCommerce's UK parcel network to form the Evri Group.
I never knew about then taking over DHL, but does explain a few mishaps we have bene having with DHL deliveries recently.
As for updating their image in 2002 that is a joke as it has gone further downhill!
- Nov 11, 2009
- 24,977
- 9,030
- 50,935
Evri didn’t take over DHL, but took the DHL e-commerce element. Sorry if I gave a confusing statement. Hopefully it might improve whatever the name. 🫰
- Jun 20, 2005
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