EH52ARH said:
Homer , wouldn't you rather take the van from your place to Lunar and have the proper floor fitted rather than half a job. I took our Coachman from Milton Keynes to Hull only 3 1/2 hours to have a new back panel fitted. Not a problem and saved me many months of waiting to have the van picked up by a dealer etc.
Whether its manufacturers warranty or the CRA if a repaired is carried out it must be fit for purpose, There is always the possibility there may be diverging views on what constitutes "fit for purpose" between manufacture and dealer.
In this case you have been offered two possible methods, and clearly you favour one, but those methods are being suggested by two different organisations and are based on their facilities are capable of handling. I think it might be worth asking an independent engineer to review the caravan and to advice purely from an independent perspective what would be best.
But fundamentally the CRA does require, as a minimum, the repair to return the goods in a condition that is the same as if no fault had occurred, which also means no loss of intrinsic value, unless the customer agrees a balancing payment. Sad to say there is generally no similar requirement in manufacturers warranties, where they are only contracted to return goods in working condition, with no reference to loss of value.
In addition the CRA only allows the seller ONE opportunity to repair goods, so if the repair is inadequate, they have no option but to refund the market value of the goods, or with the customers agreement to offer a partial refund to cover the loss of value. Manufactures warranties may allow for more than one attempt - but do you really want that?
At the end of this process you want a caravan that is fully functional, and reliable long term, with no obvious signs that a repair has been carried out.