Lunar Warranty

[Mark_374373805]

I have recently purchased a 2 year old Lunar Caravan and after having a service carried out found there was water ingress present and sought to claim off Lunars 3 year peace of mind warranty.

I was surprised to find out that the three year warranty is only valid on the person who bought from new and that they were not the slightest bit interested in helping me out.

Alhtough I'm new to caravaning, I was really surprised to find that a caravan warranty is on the person and not on the item.

I just wanted to know whether this is the norm and if anyone else has has similiar problems.

Thanks,

Mark

 

[RogerL]

Many products have extended warranties which aren't transferable although the legal minimum of 12 months warranty should be transferable.

Did your seller claim that the caravan still had warranty? - if so you have a case against them as it has been wrongly described.

 

[Surfer]

If this waas challenged in court even though you are the second r third owner, I think that the manufacturer would buckle as they would not want bad publicity. Unfortunately you will need a good solicitor and a bag of money, but I think that you would win at the end of the day.

 

[ProfJohnL]

Hello Mark,

Warranties and guarantees are not well understood:

A warranty is technically is rather lake an MOT where it is a statement that at the time of sale to the original retail purchaser that the goods are of merchantable quality and free from design, material, and workmanship defects. The only person who can issue such a warranty is the seller. The sale of goods act requires the seller to offer such a warranty. It exists through the contract of sale, and hence is only compliant on the parties to the contract.

The consequence of this is that warranty work is the legal responsibility of the seller - no one else. And only the original purchaser has any legal right to it. Six years is the effective maximum time that the courts will enforce liabilities, but consideration is given to normal wear and tear and reasonable life expectancies of the product.

As you have the caravan second hand, you have no legal right to the original warranty.

In addition most manufactures do offer the original purchaser a 'Manufacturers Guarantee' This is always in addition to the legal warranty and cannot supplant it in any way. It is not a legal requirement and as such it can be tied up with many clauses, such as only being available to the original purchaser. Some manufactures will transfer it to subsequent owner, but they are not obliged to, and they can charge to transfer it, or make it subject to certain conditions such as subject to an survey.

Sadly I do not think you have any claim, against the manufacturer or the original retail seller. - However, as RogerL suggests if you were sold the van by a trader as having the manufacturers grantee, then that is misrepresentation and contravenes the Trades Descriptions Act.

Equally if the van was sold to you by a trader, but was not specifically 'sold as seen' or that water ingress was specifically excluded for the seller liability, then you may have warranty claim under the Sale of Goods Act against your seller.

Second hand sales can be difficult and I suggest that before taking any action seek professional legal advice.

 

[Moonchester]

Hi,

I had the same issue with Lunar, seems like second hand buyers of Lunars get a raw deal, I have had poor service from my local dealer here is what they told me

Unfortunately Lunar warranties are not transferable to second owners.

However, I believe some dealers do offer a warranty provision of their

own, or give them the opportunity to purchase a warranty, so perhaps you

could revert to your dealer to ask if they offer either of these.

My local dealer is useless and did not want to know when I told them my 6month old van was bought private

 

[Zafiral]

Are Lunar being very picky as they had a MBO recently, meaning the current owners of the Lunar name were not the same owners when your caravan was made 2 years ago.

 

[GrahamDerby]

I purchased a Lunar Lexon 640l in 2005 and found loads of problems with it , (i call it my Friday van). Like you Lunar didnt want to know. The only time they took any notice was when i threatend to write to the caravan club and all the caravan magazines listing all the fault with a

 

[Meister]

This is not restricted to Lunar.

Check the small print in the Bailey brochure/catalogue and you will see that the warranty is only transferable to a second owner on payment of a fee !!

 

[Mark_374373805]

This is not restricted to Lunar.

Check the small print in the Bailey brochure/catalogue and you will see that the warranty is only transferable to a second owner on payment of a fee !!

Hi Meister,

Most manufacturers warranties are transferable, even though it may be at a price, but it still would have been nice to have a choice - Lunar's warranty doesn't give you this - It suggests to me that its easier for Lunar to keep the buyer happy than it is to back their own product!!!!

Its just a shame that this isn't more widely known or explained as a visit to the private ads section of the paper can always find you an advert stating 'X' amount of manufacturers warranty still remaining.

Roll on the summer