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New coachman caravan roof
- Thread starter Paul69
- Start date
I think they have a floating roof by the looks of it but I’m sure it shouldn’t bang with a little wind. Thanks for your reply
Just under a year old. Purchased brand new and this is the first time we have heard it. We used the van from May to October last year and nothing at all.
The dealer is useless and coachman are even more. I’ve contacted the dealer about the window that was leaking in the door last September and am still waiting for coachman apparently to get back to them. They’ve had my money and can’t be bothered now
I think that by now I would have upped the ante and reminded the dealership of their obligations under UK consumer laws.
You’re correct pal. I was going in to the dealership the other week but my wife wouldn’t let me as I don’t have a fuse anymore let alone a short one. It’ll end up in the window if they carry on. 🤣
More than likely the dealer has not even bothered to contact Coachman. You could contact Coachman direct and ask if the dealer has submitted a claim or contact the dealer and ask for a claim reference. You do not mention when the caravan was purchased. If the issue was raised within 6 months of purchase, you are in a stronger position for a claim.
Caravan is nearly 12 months old. We mentioned some other issues pretty much straight away but the roof has only come to light over the weekend.
It is proving that the fault existed at time of purchase and you may need to get an independent AWS caravan technician to give you a report verifying the fault has been there since day one. The report normally costs about £50 or did when we had an issue.
However as the caravan is under a year old and in warranty, you need to contact the dealer preferably in writing to advise of the issue. Do this as soon as possible to form a "paper trail". As the dealer seems to be useless, ask them to send you a claim number once they have raised the issue with Coachman.
Have emailed the dealer with a video. Thankyou for the advice.
Excellent but not good you have had to do this at all. Please keep us posted.Good luck
I wish I had finance on it then I’d just stop paying it and hand it over
We got caught once and after that we would take out finance for 5 years paying a very large deposit so repayments were about £100 a month. Normally paid it in full after 3 years, but you are still covered by finance house for several more years.
Although our caravan was fully paid in year 3, we had a large claim in year 5 for a front panel and we used the finance house to sort it out. Didn't cost the finance anything except time as Elddis capitulated and paid for the front panel replacement.
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Somebody I know had an Elddis on finance, it was damp three years on the bounce after being repaired each year. They handed it back to Lloyd’s, but they had to keep paying the finance until the claim was settled
That is correct and not wise to stop paying otherwise your credit rating is affected. However as the finance company are the supplier and owner of the caravan, they are responsible for any issue with the unit. They put pressure on the dealership that sold the caravan to the finance house and also the manufacturer. Dealer would not last long if finance options were withdrawn plus the finance house has a team of solicitors to put pressure on dealership.
Correct
