We book an appointment time with doctor Online and doctor phones us at that time. If it is something that the doctor needs to look at they ask us to send photos via a link in a text. At that point they decide if they need to see us and normally the appointment is later on the same day.My wife popped into the surgery today to make an appointment and was told the doctor would call her between 08.30am and 12.30 pm on 19 October. We know the doc will then say come into the surgery because it is a problem which has been going on for 2 years and she was told to go back if there is a recurrence.