Contaminated burner.

[nickmessitis]

Hello my caravan a swift 2024 exclusive has been in the workshop for nearly 6 months bar 2 days in September.

It was taken in to the workshop in may 2024 with a gas failure error message talking about checking the 12v connection. This page won't upload my photo BTW

When the workshop looked at it they said they would contact Aldi. They advised me the problem was related to a faulty PCB. I asked if burner needed replacing they said no. The workshop advised me they had checked the heating and it was working alright as it had been tested.

We got the caravan back in 11th September and took it away for 2 days. The heating failed again straight away with another different error message this time saying the there was a fan failure. Unable to attach photo because of size.


The workshop are now telling me the burner is contaminated with oil and the regulator needs replacing which they say we have to pay for when it is still under warranty with swift.

I just don't understand how the burner has been contaminated when they told me in September when we got the caravan back that everything was ok.

How can the burner become contaminated when we haven't been able to use the heating. Can anyone please advise. Thanks nick

 

[Jcloughie]

In order to upload photos you first need to reduce the size. The method will be different depending on your oporating system.

Alde have great customer service. Try phoning then direct. If possible, do it from the van where you can do tests that they suggest.

+44(0)1933 677765

Alde UK: World class heating for motorhomes and caravans

Comfortable heating all year round in all weathers. We are a world leading company which developsand produces heating systems for motorhomes and caravans.

www.alde.co.uk

John