Our caravan is currently at the dealer for a damp issue of 40% internally around the off side battery box. We had an email dated 9th March from Elddis stating that the warranty work has been approved and that parts have been ordered. However apparently they inspected the caravan last week and have now backtracked and changed their minds and now state that due to a crack in the panel, it is not covered by warranty despite the 10 year water ingress warranty.
Sadly this means that under CRA 2015 the dealer will need to pick up the tab. We are seeing the dealer tomorrow to discuss the issue. Hopefully this is not going to be a long drawn out fight again to get the issue resolved as Elddis have rejected other similar claims according to the Buccaneer group on FB and some dealers have had the customer pay for the repair.
Sadly this means that under CRA 2015 the dealer will need to pick up the tab. We are seeing the dealer tomorrow to discuss the issue. Hopefully this is not going to be a long drawn out fight again to get the issue resolved as Elddis have rejected other similar claims according to the Buccaneer group on FB and some dealers have had the customer pay for the repair.