Last October I changed my caravan. I had my previous van insured with a company that puts its flyers in the practical caravan magazine every month.I had been with them for 2 years.
When I rang to say that I was changing my van I had to wait for a return call, for what I thought was to change the details.
On the very day that I was collecting my van I had heard nothing so I rang them again ( 5th call). They said that they would not insure the new van. Nothing had changed, not my storage site or anything other than changing the van. They said the reason they would not continue the policy was that they had changed their mind about the storage site ( there had been no problems with the site, no losses,claims etc) they did not like the fact that the address had FARM in it - despite it not being a farm.
So they cancelled my policy then had the cheek to charge me a cancellation fee !!!
Nothing I said, nothing I threatened would get me a refund on my premium ( policy only renewed 2 months previously). They just plain refused to refund the cost even though they cancelled the policy.
As I was taking the new van out the day I collected it,I needed insurance so I spent half the day finding an alternative company - at 4 times the cost of the bad company.
I am still pretty miffed by this & the fact that I did not have any redress.
When I rang to say that I was changing my van I had to wait for a return call, for what I thought was to change the details.
On the very day that I was collecting my van I had heard nothing so I rang them again ( 5th call). They said that they would not insure the new van. Nothing had changed, not my storage site or anything other than changing the van. They said the reason they would not continue the policy was that they had changed their mind about the storage site ( there had been no problems with the site, no losses,claims etc) they did not like the fact that the address had FARM in it - despite it not being a farm.
So they cancelled my policy then had the cheek to charge me a cancellation fee !!!
Nothing I said, nothing I threatened would get me a refund on my premium ( policy only renewed 2 months previously). They just plain refused to refund the cost even though they cancelled the policy.
As I was taking the new van out the day I collected it,I needed insurance so I spent half the day finding an alternative company - at 4 times the cost of the bad company.
I am still pretty miffed by this & the fact that I did not have any redress.