So we are new to caravanning and after much research opted to order a 2018 Coachman Vision 580. Arrived Feb 14th and picked up and used for a 2 day close by visit to get used to things. Caravan without any washing then went straight into storage. A few weeks later wnet to pick up caravan and the sealent on the back of caravan, some of the sides and rear brakelight had gone a brown colour.
I repeat that we had NEVER washed the caravan and after a huge amount of back and forth and coachman finally taking ownership, they said they would repair back at the factory. You never would have thought we had just paid over £20k for their product.
No apology, no email confirmation of work being undertaken, no updates and then get this - they returned the caravan just before the bank holiday, and the rear brakelight had not been repaired/missed!!!
They have now palmed us off to the dealership in a half attempted apology email - thing is they didn't even have courtesy to a)ring me and apologise and b) copy in the dealer so they knew they had been 'dumped on'.
So I would warn anyone against considering this brand, even dealers themselves that may be looking at becoming a new franchise for coachman, which my dealer has this year.
Still have some other items not right for a brand new caravan which I will have to take up with the dealer as well when they have receipt of the correct sealent.
To this day I don't know why the finish was so sub-standard, but Coachman seemed to have wiped their hands of things.
I repeat that we had NEVER washed the caravan and after a huge amount of back and forth and coachman finally taking ownership, they said they would repair back at the factory. You never would have thought we had just paid over £20k for their product.
No apology, no email confirmation of work being undertaken, no updates and then get this - they returned the caravan just before the bank holiday, and the rear brakelight had not been repaired/missed!!!
They have now palmed us off to the dealership in a half attempted apology email - thing is they didn't even have courtesy to a)ring me and apologise and b) copy in the dealer so they knew they had been 'dumped on'.
So I would warn anyone against considering this brand, even dealers themselves that may be looking at becoming a new franchise for coachman, which my dealer has this year.
Still have some other items not right for a brand new caravan which I will have to take up with the dealer as well when they have receipt of the correct sealent.
To this day I don't know why the finish was so sub-standard, but Coachman seemed to have wiped their hands of things.