On or off?

[toad a caravan]

On the switch it's supply in.and load out.if it's got three positions in general it's on,off,on,if it's a two position switch but a neon light it with have an extra terminal.thats to say three terminals in all,a supply in,a feed out for the load and the extra one for the neutral for the neon return (-) 🙂

 

[Dustydog]

On the switch it's supply in.and load out.if it's got three positions in general it's on,off,on,if it's a two position switch but a neon light it with have an extra terminal.thats to say three terminals in all,a supply in,a feed out for the load and the extra one for the neutral for the neon return (-) 🙂

See the photos of the stripped down switch. Just a simple on off single pole

 

[toad a caravan]

👍check my #14 post

 

[Dustydog]

👍check my #14 post

Thanks . It is not that kind of switch. Swapping the cables makes no difference to the orientation of the switch

 

[toad a caravan]

I thought your problem was it was on when it was showing off sorry 👌

 

[Dustydog]

I thought your problem was it was on when it was showing off sorry 👌

Yes it is just that.
Clearly they have been incorrectly assembled at the factory. Ian explains how it can be corrected. I tried it on an old one. Unsuccessfully.
You need a watch makers vice and tools and magnifier. What if after I had “fiddled” with it it caused a fire?

 

[Dustydog]

Eureka!
Prima Leisure have reacted swiftly and resolved the problem👏👏 Here’s their latest reply. It is reassuring they took this issue seriously and found a resolution.
Their positive action is to be applauded in this day and age of customer care.👍

It seems their suppliers/ switch manufacturer incorrectly assembled the switches.

Good morning
Thank you for your email.
We are currently checking the stock to see if this is an error from our supplier, in the meantime we have switched around the switch on two of them and will send these out 1950889 - due to dispatch today.
Kind regards
Elliott

Info PRIMA​ Customer Support Team​ ,​ Bailey Parts​ t: 0344 326 4000​ e: info@primaleisure.com​ |​ w: www.primaleisure.com​ a:​ Unit 600 The Quadrant​ ,​ Bristol​ ,​ BS32 4QA​ ​ ​ ​ ​

 

[otherclive]

Eureka!
Prima Leisure have reacted swiftly and resolved the problem👏👏 Here’s their latest reply. It is reassuring they took this issue seriously and found a resolution.
Their positive action is to be applauded in this day and age of customer care.👍

It seems their suppliers/ switch manufacturer incorrectly assembled the switches.

Good morning
Thank you for your email.
We are currently checking the stock to see if this is an error from our supplier, in the meantime we have switched around the switch on two of them and will send these out 1950889 - due to dispatch today.
Kind regards
Elliott

​ ​ ​ ​ ​ Info PRIMA​ ​ Customer Support Team​ ,​ Bailey Parts​ ​ ​ t: 0344 326 4000​ ​ e: info@primaleisure.com​ |​ w: www.primaleisure.com​ ​ a:​ ​ Unit 600 The Quadrant​ ,​ Bristol​ ,​ BS32 4QA​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

Good outcome, surprised though that they switched the components around in this day and age.

 

[Dustydog]

Good outcome, surprised though that they switched the components around in this day and age.

Now you know why so many display caravans get canaballised at dealers for workshop supplies🙀
I ‘m confident as a Major manufacturer these guys know what they are doing😉🤞

 

[RogerL]

Now you know why so many display caravans get canaballised at dealers for workshop supplies🙀
I ‘m confident as a Major manufacturer these guys know what they are doing😉🤞

Do suppliers never check incoming products these days, even just by sampling? They could have pre-empted the problem if they had.

 

[otherclive]

Now you know why so many display caravans get canaballised at dealers for workshop supplies🙀
I ‘m confident as a Major manufacturer these guys know what they are doing😉🤞

Manufacture of caravans or switches. I read it as if Prima did the change. Given neither spotted the error ……Uhm.