Hi,
Felt that I just had to make comment about the problem I had with the Powr Touch mover and the excellent service provided by Powr Products.
I had the mover fitted by the dealer when I purchased my new caravan in 2008. Since taking delivery I had problems with it simply stalling and restarting whilst in use. Just as if you had taken your finger off of the button. I complained to my dealer at the vans first service and they told me they had replaced the control module and that it was now OK. Well as you may have guessed it was just the same.
I decided now to contact Powr Touch technical direct. They advised me that there were a couple of things I should check. 1. The aerial from the control unit must be taken outside of the van through the floor. 2. Their experience showed that if I had a 110amp hr battery fitted that many standard van chargers might not able to maintain it in a fully charged state. Upon checking the dealer had simply left the aerial laying in the under bed area (fixed bed van). I duly drilled a small hole in the floor, passed the aerial through and carefully sealed it with non setting mastic. The battery, I could not find any charge faults and it held its charge ok. Still the mover was no better. I called Powr Touch again and was asked to take several battery voltage measurements, no load - motor load etc., this I did and all readings were ok. I was also asked to measure the roller distance from the tyres (28mm should be 20mm). Having done this, I again called PT technical and they said they would send out an engineer. Two days later he arrived and without any promting replaced the control unit and adjusted the roller gaps. On testing, one roller would not disengage from the tyre. A quick call by him to PT and he had authority to also replace both actuator motors. The mover is now working fine.
My advice to people looking for a mover - more things than just price are worth considering. The aftersales service of PT is second to none and with their price match policy, it's worth giving them a call to get a quote. I would also have them fit the unit. You can be sure of excellent back-up service. Even if it fails whilst you are away on holiday they will get an engineer out to you.
Felt that I just had to make comment about the problem I had with the Powr Touch mover and the excellent service provided by Powr Products.
I had the mover fitted by the dealer when I purchased my new caravan in 2008. Since taking delivery I had problems with it simply stalling and restarting whilst in use. Just as if you had taken your finger off of the button. I complained to my dealer at the vans first service and they told me they had replaced the control module and that it was now OK. Well as you may have guessed it was just the same.
I decided now to contact Powr Touch technical direct. They advised me that there were a couple of things I should check. 1. The aerial from the control unit must be taken outside of the van through the floor. 2. Their experience showed that if I had a 110amp hr battery fitted that many standard van chargers might not able to maintain it in a fully charged state. Upon checking the dealer had simply left the aerial laying in the under bed area (fixed bed van). I duly drilled a small hole in the floor, passed the aerial through and carefully sealed it with non setting mastic. The battery, I could not find any charge faults and it held its charge ok. Still the mover was no better. I called Powr Touch again and was asked to take several battery voltage measurements, no load - motor load etc., this I did and all readings were ok. I was also asked to measure the roller distance from the tyres (28mm should be 20mm). Having done this, I again called PT technical and they said they would send out an engineer. Two days later he arrived and without any promting replaced the control unit and adjusted the roller gaps. On testing, one roller would not disengage from the tyre. A quick call by him to PT and he had authority to also replace both actuator motors. The mover is now working fine.
My advice to people looking for a mover - more things than just price are worth considering. The aftersales service of PT is second to none and with their price match policy, it's worth giving them a call to get a quote. I would also have them fit the unit. You can be sure of excellent back-up service. Even if it fails whilst you are away on holiday they will get an engineer out to you.