Practical Caravan's Owner Satisfaction Survey 2018

[LizziePope]

It is time once more for you to get involved and have your say!

Voting is open for Practical Caravan's Owner Satisfaction Survey 2018 – we need to hear from you! This is your chance to tell us, fellow readers and the industry about your caravan, new or used, and the dealer you bought it from. The results of our annual survey give other caravanners the confidence to buy better and tell the industry where it is falling short.

All we need is about 10 minutes of your time. So please click here and get your voice heard. Thank you!

 

[thedoog1]

The link in the magazine does not appear to work.

 

[DaveA1]

Just completed the Survey, one problem, the penultimate question is flawed. it ask how many adult motor caravanner in household. There are none in my household but there is no ZERO in the answer. had to answer ONE to complete,

 

[Mel]

Yep. Also no adult motor caravanners but had to answer to complete. Also stupid question: If you bought privately would you do do again? Options: yes: no: perhaps. No option of "didn't buy privately". Hence had to choose one of the options. I put perhaps.
Better proof reading in order.
Mel

 

[Martin24]

Done but yet another duplication of comments on the phraseology of the questions.

 

[LizziePope]

The link in the magazine does not appear to work.

Please click here. Thanks!

 

[LizziePope]

The "motor caravanners" question is simply a typo that is being corrected. Thanks to everyone who has filled the survey in.

And please click here to dig into the results of our 2017 survey – maybe it will inspire you to have your say in our 2018 survey?

 

[Raywood]

I tend to leave it until later as I get the feeling if I do it now and say all is well something will go wrong.

 

[chrisn7]

Yep. Also no adult motor caravanners but had to answer to complete. Also stupid question: If you bought privately would you do do again? Options: yes: no: perhaps. No option of "didn't buy privately". Hence had to choose one of the options. I put perhaps.
Better proof reading in order.
Mel

Agreed - didn't anyone test this independent of the survey builder?

 

[LizziePope]

Yep. Also no adult motor caravanners but had to answer to complete. Also stupid question: If you bought privately would you do do again? Options: yes: no: perhaps. No option of "didn't buy privately". Hence had to choose one of the options. I put perhaps.
Better proof reading in order.
Mel

Agreed - didn't anyone test this independent of the survey builder?

It was a simple human error that has now been corrected. Thanks, again, to everyone who has responded so far.

 

[chrisn7]

The question regarding 'Areas of your caravan' has answers pre-completed. This might seem easier for the Respondent to complete, but could easily bias the results if people don't bother to amend the answer to one which is appropriate for them. This is then going to affect the validity of the results.

Further, this question effectively has a 3 point scale being only Poor, Acceptable and Good. This is very inaccurate as most surveys would employ a 10 point scale to reflect degrees of satisfaction from Completely dissatisfied (1)through to Completely satisfied (10).

Pushing Respondents to limited / pre-completed score choices is not being impartial

 

[LizziePope]

Thanks for the feedback, much appreciated.

 

[LizziePope]

Hi everyone! Just a quick reminder that we'd really appreciate it if you could take the time to fill out our Owner Satisfaction Survey 2018.

If you've bought a caravan (new or used) since 1 January 2014 and have owned it for at least six months, please get in touch!

Thanks.

 

[KeefySher]

Done

 

[HNB]

all done B)

 

[DavenGill1]

Done

 

[Raywood]

I have submitted this. There do seem to be a lot less questions this year.

 

[Craigyoung]

Done !

 

[Anseo]

Done.

 

[LizziePope]

Many thanks to all of you who have filled this in. And, yes, we have streamlined the form for the 2018 survey, so that it's quicker and easier to do, to encourage more people to get involved, and to reduce the amount of data we need from each respondent.

Thanks again!

 

[otherclive]

Done, but for next year the section on personal details needs to be slicker. Perhaps a search for address using postcode will obviate the need to fill in every section of the address box. Also why should I submit phone number when I don't want to receive any contact.

 

[LizziePope]

Done, but for next year the section on personal details needs to be slicker. Perhaps a search for address using postcode will obviate the need to fill in every section of the address box. Also why should I submit phone number when I don't want to receive any contact.

Thanks – all feedback gratefully received.

 

[LizziePope]

And here's why your vote matters – click here. Get involved!