No i think its just a feature, seems the norm!
Different thread but Pitch and store has been a brilliant solution for us. We like to go away every third weekend, had a seasonal pitch but didn't really get best value from it. When we decided not to renew we looked for storage as our drive isn't big enough to accommodate the caravan full time, and lo and behold Pitch and Store came on the radar, never heard of it until then.
Had a Google, 1 phone call convinced me, paid for 1 years storage there and then.
We now simply book as arriving customers, same terms, arrive at 1pm depart etc, fine by us, booked 8 weekends for this year when the road map was announced.
Pitch and Store is an option that really needs promoting more.