Thingy unbelievable you had to suffer all this after what you had already experienced.
Your Insurers need to be very careful here. Correct me if I am wrong.
Your Insurer chose the repairer?
Your Insurer instructed and authorised the repairer to carry out the work?
Upon completion you sign a satisfaction note and the dealer submits his invoice direct to your Insurer, any excess excepted?
The latest collateral damage caused by the latest post repair water ingress is the responsibility of the dealer.
Your Insurers attitude is slightly bizarre to say the least. Not at all the quality of customer care we have come to expect from the CAMC!
You need to have confidence the dealer has carried out all the repairs and residual latest water damage correctly. I suggest you tell your insurer you want them to pay for an Independent qualified caravan engineer to examine and check the latest work.
The CRA 2015 also cover s services rendered such as this situation so you still have some very powerful rights. Do you have legal expenses cover under your caravan policy? Don’t be scared to use it.
Good luck mate. Keep us posted .
Your Insurers need to be very careful here. Correct me if I am wrong.
Your Insurer chose the repairer?
Your Insurer instructed and authorised the repairer to carry out the work?
Upon completion you sign a satisfaction note and the dealer submits his invoice direct to your Insurer, any excess excepted?
The latest collateral damage caused by the latest post repair water ingress is the responsibility of the dealer.
Your Insurers attitude is slightly bizarre to say the least. Not at all the quality of customer care we have come to expect from the CAMC!
You need to have confidence the dealer has carried out all the repairs and residual latest water damage correctly. I suggest you tell your insurer you want them to pay for an Independent qualified caravan engineer to examine and check the latest work.
The CRA 2015 also cover s services rendered such as this situation so you still have some very powerful rights. Do you have legal expenses cover under your caravan policy? Don’t be scared to use it.
Good luck mate. Keep us posted .